Thank you for bringing this to our attention. I understand that you are unable to create a support ticket through our website, and I apologize for the inconvenience.
To help me investigate the issue, could you please provide the following information?
What happens when you attempt to create a support ticket? For example, do you receive an error message, does the page fail to load, or does nothing happen after you submit the form?
If you receive an error message, could you provide a screenshot of the error or describe the exact message displayed?
Thank you for your cooperation. I look forward to your response so we can continue investigating this issue.
I hope you’re doing well. I wanted to check if you have any updates regarding the requested information. When you have a chance, please provide the details at your earliest convenience. If you have any questions or need assistance gathering the information, please let me know.
Thank you for your time and cooperation. I look forward to your response.
As I have not received a response regarding the requested information, I will now proceed with closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.
Thank you for your time, and have a great day ahead!
Hi, I think I'm having the same issue. I create a request but it makes me first "Check for answers". Then the page hangs. I've attached a screenshot. I see the same server error 500 in the console. Thanks.
