installation failed during DSA updating onborad graphic card

[Crawford_Law]

 my system is WIN11 home edition 24H2. Installation failed during DSA updating onborad graphic card and KillerPerformanceSuite. I have been using DSA update for 3 years and there was no problem before.

[DeancR_Intel]

Hi Crawford_Law,

Thank you for reaching out regarding the installation failure you're experiencing with DSA (Driver & Support Assistant) when updating your onboard graphics card and KillerPerformanceSuite on your Windows 11 Home 24H2 system.

I sincerely apologize for the inconvenience this issue is causing you, especially considering that you've been successfully using DSA for the past 3 years without any problems. I understand how frustrating it can be when a reliable tool suddenly encounters issues, particularly after a system update like Windows 11 24H2.

Installation failures during driver updates can sometimes be related to system changes, permission issues, or conflicts that may have been introduced with the recent Windows update. Since this appears to be a sudden change in behavior for a previously working system, I'd like to help you resolve this as quickly as possible.

For faster communication and more efficient troubleshooting, I'm available for a phone call. During our call, I can also provide remote assistance if needed to help diagnose and resolve the DSA installation issues you're experiencing.

Please let me know a convenient time for you, and I'll ensure we connect promptly to get your driver updates working properly again.

Thank you for your patience, and I look forward to helping you resolve this matter.

Best regards, 

Dean R. 

Intel Customer Support Technician 

[Crawford_Law]

Dear Dean R.,

Thank you for your prompt response and offer to assist with the DSA installation issue.

As I am currently in Hong Kong, the time zone difference may make direct communication challenging. However, I will be available at my computer from 3:00 PM to 11:00 PM Hong Kong time (HKT) most days. I am open to remote assistance during these hours if needed. Please let me know how I can best cooperate with you to facilitate troubleshooting, and I apologize for any inconvenience caused by the time difference.

Looking forward to your guidance.

Best regards,

Crawford_Law

[DeancR_Intel]

Hi Crawford_Law,

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know. 

Best regards, 

Dean R. 

Intel Customer Support Technician 

[DeancR_Intel]

Hi Crawford_Law,

I've sent a private email with regards to this concern. Kindly check your inbox for reference.

Best regards, 

Dean R. 

Intel Customer Support Technician