intel graphics 530, lagging when streaming

[tdinh8]

Dear Intel,

I just bought a new laptop, MSI GE72 6QC Apache. When I used the laptop the first time, I had the same problem as everyone, flickering screen and freezes. After I updated the latest driver for the intel graphic 530, the flickering stopped, but now I got a new problem. When I stream and go full screen, it sometimes just freezes and lags and when I move my cursor while streaming, the video just lags and stutters. Is this a well known problem at Intel??

Like to hear from you asap.

Kind regards,

Tien

[Amy_C_Intel]

Hello, tpd86:

Could you please let us know the driver version you are running? Please go to Device Manger> Display adapters> Intel(R) HD Graphics right click on Properties and then go to Driver, you will be able to see the version installed.

Regards,

[tdinh8]

Dear Amy,

I still got the problem, which is; when I stream and I move my cursor on the video it just lags and stutters, sometimes it freezes too. I would like this issue to be fixed. Kind regards,

[Amy_C_Intel]

I apologize for my late reply.

Please try installing the Beta driver https://downloadcenter.intel.com/download/25848/Intel-Beta-Graphics-Driver-for-Windows-7-8-1-10-15-40- Download Intel® Beta Graphics Driver for Windows® 7/8.1/10* [15.40] and updating your BIOS version from https://www.msi.com/Notebook/support/GE72-6QC-Apache.html# down-bios Support For GE72 6QC Apache | MSI Global | Notebook - The best gaming notebook provider.

Keep me posted.

Regards,