intel graphics software your current system configuration is not supported

[Ghost61]

Hello i was going to change some display settings but when i opened the intel graphics software it says your current system configuration is not supported. I was having fps drops in games im guessing this is the reason. I removed intel drivers with DDU and installed the latest driver manually ( Intel® Graphics Driver 32.0.101.7076) . Still having the same problem can u help me ?

[RandyT_Intel]

Hi @Ghost61,

Thank you for posting here in our community. To effectively diagnose and address the issue you're experiencing, I kindly ask you to provide detailed responses to the following questions. This information will help us isolate the problem and determine the most appropriate course of action.  

• Please provide the SSU log report and share it here so I can review your system's configuration. 
• Is your system a pre-built or custom build?
• Did you download the driver directly from Intel's website or use Intel driver support assistant tool?
• Can you see your Arc B580 in Device Manager, and does it show any error codes?
• Could you please let us know which games you're experiencing FPS drops in, along with the previous and current FPS values? For FPS-related concerns, I recommend creating a separate post so we can better organize our responses and focus this thread specifically on the driver installation issue.

Additionally, you may follow this guide on how to report performance issues in the game. 

I look forward to your response and am committed to resolving your issue promptly. 

Best regards,  

Randy T.  

Intel Customer Support Technician  

[Ghost61]

hi i attached the SSU log 

- its pre-build

- directly from intel website ( i did also try with intel driver support assistant nothings changed )

- im assuming u are talking about intel UHD Graphics yes i can see it and it does not showing any error ( i attached the screenshot from device manager )

- i have FPS drops in LoL and CS2 .  idk how much FPS i did in CS2 but i was playing wih 350 400 FPS in LoL before right now im playing with 140 150 and its dropping to 30-40 FPS in team fights ( i also play Valorant but in i dont have any problem in that game interesting )

[RandyT_Intel]

Hi @Ghost61,

Since this is a prebuilt system, the issue may be related to driver compatibility. To confirm this, we can try the steps outlined below. I also checked your laptop manufacturer's website and found that the latest available driver is dated September 19, 2024, which is already over a year old.

Please note that the generic Intel graphics driver offers the most recent feature enhancements and bug fixes. However, these updates may not yet be customized by your computer manufacturer (OEM). OEM drivers are specifically tailored to meet platform-specific requirements and often include unique features and optimizations.

Installing the generic Intel graphics driver will overwrite your OEM-provided driver, which may result in the loss of those customizations. Proceeding with the generic driver is an option if you're looking for the latest improvements, but it’s important to be aware of this trade-off.

Try the following steps below:

1. Download the latest version of Display Driver Uninstaller (DDU).

2. Install and Run Display Driver Uninstaller (DDU). (Refer to How to Use the Display Driver Uninstaller (DDU) to Uninstall an...)

3. Download the lates Intel Graphics driver version via Intel® 11th – 14th Gen Processor Graphics - Windows*. (Refer to How to Install an Intel® Graphics Driver in Windows® 10 & Windows 11*)

4. Reboot System.

If the issue persists, we may have no choice but to stick with the driver provided by your laptop manufacturer to avoid further compatibility problems. Let me know how it goes after trying the steps.

Best regards,  

Randy T.  

Intel Customer Support Technician  

[Ghost61]

Hi i did exactly what u told me yet nothing changed. Should i remove driver again with DDU and install the driver in the manufacturer website ?

- i found something interesting btw when i look at the intel UHD Graphics in device manager it says   driver date: 31.05.2022 but clearly i just installed the latest driver how is that possible ?  ( i attached the screenshot its not english but u can understand i think )

[RandyT_Intel]

Hi @Ghost61,

Since the issue persists even after using DDU, please coordinate with your system manufacturer and install the latest driver from their website. Based on the screenshot, it seems the OS rolled back to a compatible driver. You can confirm this by reviewing the article I shared.

Windows* Update Rolling Back Graphics Driver to a Previous Version

As for your question yes, it's recommended to perform DDU before installing the OEM driver to avoid conflicts.

If you have further questions, feel free to ask. Otherwise, I’ll proceed to close this thread as OEM support is needed for this compatibility issue.

Best regards,  

Randy T.  

Intel Customer Support Technician  

[VonM_Intel]

Hi @Ghost61,

Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.

Best regards,  

Von M.

Intel Customer Support Technician

[Ghost61]

hi i couldnt find any solutions. i installed the intel driver in manufacturer website like you told me .That drivers date is 23.07.2021 . it didnt help tho i have still FPS problems in games. 

[VonM_Intel]

Hello @Ghost61,

Thank you for getting back to us and for following the steps we shared previously. I appreciate you taking the time to install the driver from your system manufacturer’s website. Since you’re already using the manufacturer’s driver dated July 23, 2021, it’s possible that the version may not include the latest performance optimizations for newer games. At this point, I recommend reaching out directly to your system manufacturer’s support team to confirm if a more recent driver or a system update is available for your system model. They can also verify if there are system-level settings (such as power or thermal management) affecting GPU performance.

When you receive a response from your OEM, please let us know their feedback so we can determine the next possible steps together.

Best regards,  

Von M.

Intel Customer Support Technician

[RandyT_Intel]

Hi @Ghost61,

Since I haven't heard from you, I will proceed with closing this case. Please note that it will no longer be monitored. However, you may submit a new ticket if you need further assistance in the future.

Best regards,  

Randy T.

Intel Customer Support Technician