intel igpu encode error, on recent driver vesions

[Hanadeus_TTV_YT]

i have intel Arc A750, i play with this and stream with UHD730, it was working fine, recently updated driver 

 Version:
32.0.101.8509

when i tried recording with AV1 it works fine but H264 Record and streaming, 
gives encoder error, so i tried older version for UHD it worked fine but after restart it broke again and causing same error,  so tried multiple install uninstall clean install and came to the conclusion that this version and latest 

Version:
32.0.101.8531

this version also have this problem UHD 730 Encode error, but normal A750 H264 encode works fine, 

so right now i am back to Graphics Driver 32.0.101.8425/32.0.101.8362 (WHQL Certified) 

which is working fine, kindly fix this in next version or give me any sort of fix 

[HeroS_Intel]

Hi Hanadeus_TTV_YT,

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details:

• What streaming/recording software are you using?
• Any other troubleshooting steps that you tried so far?
• Is the Resizable Bar enabled?
• Have you tried different H.264 encoding presets or quality settings to see if any work?
• What specific H.264 encoder settings were you using that worked before (bitrate, preset, profile)?
• Have you used Display Driver Uninstaller (DDU) to completely remove all residual drivers and installed a new one?
• What's the exact error message you're getting when the UHD 730 H.264 encoding fails?
• Does the issue happen immediately when starting to record/stream, or after some time?

Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here. Help Guide for the Intel® System Support Utility. Also, please note that I can only provide support for one issue at a time, so let me know which concern you'd like to focus on first and we can work through it step by step.

If you have any questions, please let us know. Thank you.

Best regards,

Hero Yuki S.

Intel Customer Support Technician

[HeroS_Intel]

Hi Hanadeus_TTV_YT,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Hero Yuki S.

Intel Customer Support Technician

[Hanadeus_TTV_YT]

yes i did uninstall it multiple time, and used other versions to check 


==== Recording Start =============================================== 05:02:12.478: [ffmpeg muxer: 'adv_file_output'] Writing file 'C:/Users/Shyam/Videos/2026-03-15 05-02-11.mkv'... 05:02:12.479: QFSFileEngine::open: No file name specified 05:02:12.656: [qsv encoder: 'advanced_video_stream'] encode failed 05:02:12.656: Error encoding with encoder 'advanced_video_stream' 05:02:12.662: [ffmpeg muxer: 'adv_file_output'] Output of file 'C:/Users/Shyam/Videos/2026-03-15 05-02-11.mkv' stopped 05:02:12.662: Output 'adv_file_output': stopping 05:02:12.662: Output 'adv_file_output': Total frames output: 0 05:02:12.662: Output 'adv_file_output': Total drawn frames: 6 05:02:12.663: ==== Recording Stop ================================================ 05:02:12.725: Source Desktop Audio audio is lagging (over by 27083.88 ms) at max audio buffering. Restarting source audio. 05:03:50.148: encoder 'advanced_video_stream': Cannot apply a new video_t object while the encoder is active 05:03:50.148: encoder 'advanced_video_stream': Cannot set the scaled resolution while the encoder is active 05:03:50.148: encoder 'advanced_video_stream': Cannot enable GPU scaling while the encoder is active 05:03:50.148: --------------------------------- 05:03:50.148: [FFmpeg aac encoder: 'Track1'] bitrate: 160, channels: 2, channel_layout: stereo, track: 1 05:03:50.148: 05:03:50.160: ==== Recording Start =============================================== 05:03:50.160: [ffmpeg muxer: 'adv_file_output'] Writing file 'C:/Users/Shyam/Videos/2026-03-15 05-03-50.mkv'... 05:03:50.161: QFSFileEngine::open: No file name specified 05:03:50.356: [qsv encoder: 'advanced_video_stream'] encode failed 05:03:50.356: Error encoding with encoder 'advanced_video_stream' 05:03:50.362: [ffmpeg muxer: 'adv_file_output'] Output of file 'C:/Users/Shyam/Videos/2026-03-15 05-03-50.mkv' stopped 05:03:50.362: Output 'adv_file_output': stopping 05:03:50.362: Output 'adv_file_output': Total frames output: 0 05:03:50.362: Output 'adv_file_output': Total drawn frames: 6 05:03:50.362: warning: 2 frames left in the queue on closing 05:03:50.364: ==== Recording Stop ================================================ 05:03:50.410: Source Desktop Audio audio is lagging (over by 94992.54 ms) at max audio buffering. Restarting source audio.



this was the error from OBS Studio, 

[Hanadeus_TTV_YT]

current working drivers and if i update any one of them encode break on the latest version, i even tried updating and roll back them separate, 

this is driver booster stores old drivers pretty good for roll back, because installer itself took like 20-30 minutes per install and roll back install clean install, litterly did that back and forth for 3 days straight and now using this current drivers and encoding works 

[HeroS_Intel]

Hi Hanadeus_TTV_YT,

I understand that you're currently using working drivers and that updating to the latest version breaks encoding functionality. I also commend the extensive testing you've done over, installing and rolling back drivers multiple times, which must have been quite time-consuming. I appreciate that you found a stable configuration using Driver Booster for rollbacks. However, may I ask you to try installing the latest graphics driver via DDU for a clean installation and let me know the results? This will help us determine if the encoding issue persists with the most current driver version.

Best regards,

Hero Yuki S.

Intel Customer Support Technician

[Hanadeus_TTV_YT]

[Hanadeus_TTV_YT]

Posted ssome screenshots 

[Hanadeus_TTV_YT]

clean and restarted with ddu

updated all with driver easy

driver booster still shows some driver updates available but sticking with DDU as you have said

this is obs settings

still getting the same error

changing to A750

record/stream works fine

changed back to UHD730 and this error happed, 
and this process took like another 4hrs

        

[HeroS_Intel]

Hi Hanadeus_TTV_YT,

Thank you for that information.

Thank you for providing the update on the recommended troubleshooting steps. I understand that despite following the recommendations, the issue has persisted. Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here. Help Guide for the Intel® System Support Utility. Kindly untick the "Networking" category before scanning.

Best regards,

Hero Yuki S.

Intel Customer Support Technician

[Hanadeus_TTV_YT]

okay update after updating drivers from driver booster, now Streamlabs and Meld is working, OBS was stilling giving error, 

tried reinstall and OBS Still gives errors

[Hanadeus_TTV_YT]

i have attached SSU report as you have asked 

[HeroS_Intel]

Hi Hanadeus_TTV_YT,

Thank you for providing the requested information. I kindly request some time to further investigate your concern. If you have any other questions, please let me know. While I do so, upon checking the logs, I recommend updating to the latest BIOS version (3810) as yours appears to be outdated. BIOS updates often include important compatibility improvements and bug fixes that can resolve various hardware conflicts. Please visit your motherboard manufacturer's support website to download the latest version, and feel free to contact them if you need assistance with the update process, and please kindly check again if the issue persists.

Best regards,

Hero Yuki S.

Intel Customer Support Technician

[Hanadeus_TTV_YT]

okay update on this and streamlabs also not working, there was a node obs it was running on A750, after switching it, also gave same error, right now using meld, and it seems to be working on UHD since it seems like it was built on browser not on obs it see

so no obs is working, 

[HeroS_Intel]

Hi Hanadeus_TTV_YT,

Thank you for providing the update on the recommended troubleshooting step. I understand that despite following the recommendation, the issue has persisted. I need some time to further investigate this concern and explore additional solutions for your situation.

Best regards,

Hero Yuki S.

Intel Customer Support Technician

[KentRusselP_Intel]

Hi Hanadeus_TTV_YT,

Thanks for waiting, please confirm if were able to perform a BIOS update to Version 3810. Also, please let me now if you'll be able to perform a Windows Reset or Clean OS reinstallation and install the latest drivers from the following:

Intel® 11th – 14th Gen Processor Graphics - Windows*

Intel® Arc™ Graphics - Windows*

If you have any questions or need further clarification, please don’t hesitate to reach out.

Best regards,

Kent Russel P.

Intel Customer Support Technician

[KentRusselP_Intel]

Hi Hanadeus_TTV_YT,

I just wanted to follow up and check if you’ve had a chance to review the information shared previously. Your feedback is important, and I’d appreciate it if you could share your thoughts at your earliest convenience.

If you have any questions or need further clarification, please don’t hesitate to reach out.

Best regards,

Kent Russel P.

Intel Customer Support Technician

[Hanadeus_TTV_YT]

i did updated new bios, but did not format the pc, so many work and so many documents will be lost, 

i did try some softwares, streamlabs, prism live studio, but all of them based on OBS and obs64 file, 

meld was working but quality was bad, and it is using cpu as encoder not using hardware encoder, 

xspiltter broad caster is working fine with UHD 730 as encoder no problem, 

my guess is what that obs was accessing in the old driver version not working with new driver version, 

i did install old driver and now working fine, 

so either you guys fix this driver error, or obs update their side and adjust what ever is happing and that is 

i saw some post people who are using igpu and gpu at the same time having this issue, so it is intel driver side, 



anyway i will keep on using the old version, and when ever new version releaed will try if same thing happen over and over, 

best solution is get some New GPU which is not intel Arc, and not waste time and money 

thank you for your help now you can close this... 

[KentRusselP_Intel]

Hi Hanadeus_TTV_YT,

Thank you for getting back to us. We understand your request to close the inquiry, and we also acknowledge your concern that the issue may be related to an Intel driver. However, since troubleshooting is not yet complete, it would be premature to confirm that this is definitively a driver‑related issue. Please rest assured that Intel continues to investigate and monitor similar issues.

That said, I will proceed with closing this inquiry as requested. Should you need further assistance or have additional questions in the future, please feel free to submit a new request. Kindly note that once this case is closed, this thread will no longer be monitored.

Best regards,

Kent Russel P.

Intel Customer Support Technician