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problem with Intel(R) HD Graphics

MSzwe1
Beginner
‎04-12-2016 10:01 AM
3,388 Views

I have a problem with Intel(R) HD Graphics and I have to update the driver but when I try to do it it encounters an error while attempting to install it and it tells me that this operation requires an interactive window station. I do not know what to do. Please help

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idata
Employee
‎04-13-2016 12:19 PM
2,201 Views

Hi maurysz2,

 

 

I see. It is necessary to install the graphics driver manually from your computer manufacturer support website.

 

 

I can help you with this; I will need the results of our tool Intel® System Support Utility available in the link below.

 

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

 

Regards,

 

Mike C
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MSzwe1
Beginner
‎04-13-2016 02:18 PM
2,201 Views
In response to idata

Hello Mike

Thank you for your prompt answer.

I can't get the correct driver from anywhere.

I am pasting the report of the Intel® System Support Utility

DISPLAY

Adapter Compatibility Intel Corporation

Adapter DAC Type Internal

Adapter RAM 1.71 GB

Availability Running or Full Power

Bits Per Pixel 32

Caption Intel(R) HD Graphics http://www.intel.com/content/www/us/en/search.html?keyword=HD+Graphics http://www.intel.com/content/www/us/en/search.html?keyword=HD+Graphics

CoInstallers igfxCoIn_v2279.dll, CoDeviceInstall

Color Table Entries 4294967296

Dedicated Video Memory Not Available

Driver igdkmd64.sys

Driver Date 01/06/2011 07:00 PM

Driver Path C:\WINDOWS\system32\DRIVERS\igdkmd64.sys

Driver Provider Intel Corporation

Driver Version 8.15.10.2279

INF oem55.inf

INF Section iILKM0

Install Date Not Available

Installed Drivers igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32

Last Error Code Not Available

Last Error Code Description Not Available

Last Reset Not Available

Location PCI bus 0, device 2, function 0

Manufacturer Intel Corporation

Microsoft DirectX* Version 11.X

Monochrome No

Number of Colors 4294967296

Number of Video Pages Not Available

PNP Device ID PCI\VEN_8086&DEV_0046&SUBSYS_05591025&REV_18\3&11583659&0&10

Power Management Capabilities Not Available

Power Management Supported Not Available

Refresh Rate - Current 60 Hz

Refresh Rate - Maximum 60 Hz

Refresh Rate - Minimum 60 Hz

Resolution 1366 X 768

Scan Mode Noninterlaced

Service Name igfx

Status OK

Video Architecture VGA

Video Memory Unknown

Video Processor Intel(R) HD Graphics (Core i5)

MEMORY

Bank 0

Capacity 2 GB

Channel M1

Configured Clock Speed Not Available

Configured Voltage Not Available

Data Width 64 bits

Form Factor SODIMM

Interleave Position Not Available

Manufacturer 830B

Maximum Voltage Not Available

Memory Type DDR3

Minimum Voltage Not Available

Part Number NT2GC64B88B0NS-CG

Serial Number C37C27E6

Status Not Available

Type Synchronous

Bank1

Capacity 2 GB

Channel M2

Configured Clock Speed Not Available

Configured Voltage Not Available

Data Width 64 bits

Form Factor SODIMM

Interleave Position Not Available

Manufacturer 830B

Maximum Voltage Not Available

Memory Type DDR3

Minimum Voltage Not Available

Part Number NT2GC64B88B0NS-CG

Serial Number 4E0228E6

Status Not Available

Type Synchronous

MOTHERBOARD

Availability Running or Full Power

BIOS Ver 1.00PARTTBL, ACRSYS - 6040000

Caption Motherboard

Chipset Intel(R) 5 Series/3400 Series http://www.intel.com/content/www/us/en/search.html?keyword=5+Series/3400+Series http://www.intel.com/content/www/us/en/search.html?keyword=5+Series/3400+Series

Date 03/08/2012 07:00 PM

Install Date Not Available

Last Error Code Not Available

Last Error Code Description Not Available

Manufacturer Acer

Model Not Available

Part Number Not Available

PNP Device ID Not Available

Power Management Capabilities Not Available

Power Management Supported Not Available

Product Not Available

Serial Number LXRFK01006117026472000

Status OK

Version V1.20

OPERATING SYSTEM

.Net Framework Version 2.0,3.0,3.5,4.0,4.6

Boot Device \Device\HarddiskVolume1

Locale United States

OS Manufacturer Microsoft Corporation

OS Name Microsoft Windows 10 Pro

Other OS Description Not Available

Page File C:\pagefile.sys

Page File Space 2.08 GB

Physical Memory (Available) 1.93 GB

Physical Memory (Installed) 4 GB

Physical Memory (Total) 3.68 GB

System Directory C:\WINDOWS\system32

Version 10.0.10586 Build 10586

Virtual Memory (Available) 3.48 GB

Virtual Memory (Total) 5.76 GB

Windows Directory C:\WINDOWS

PROCESOR

Architecture x64

ATPO Not Available

Availability Running or Full Power

Caption Intel64 Family 6 Model 37 Stepping 5

Chipset Name Intel(R) Core(TM) i5 CPU M 460 @ 2.53GHz http://www.intel.com/content/www/us/en/search.html?keyword=Core+i5+CPU+++++++M+460++ http://www.intel.com/content/www/us/en/search.html?keyword=Core+i5+CPU+++++++M+460++

CPU Speed 1.20 GHz

Current Voltage 5.1 volts

Driver Not Available

Driver Date 04/21/2009 12:00 AM

Driver Path C:\WINDOWS\system32\drivers\intelppm.sys

Driver Provider Microsoft

Driver Version 10.0.10586.0

Ext. Family Not Available

Family Intel Core™ i7-2760QM

FPO Not Available

INF cpu.inf

INF Section IntelPPM_Inst.NT

Install Date Not Available

Last Error Code Not Available

Level 1 Cache 2 x 32 KB

Level 2 Cache 2 x 256 KB

Level 3 Cache 3 MB

Load 4%

Manufacturer GenuineIntel

Model 37

Name Intel(R) Core(TM) i5 CPU M 460 @ 2.53GHz

Number of Cores 2

Number of Cores Enabled 2

Number of Logical Processors 4

Part Number Not Available

Power Management Capabilities Not Available

Power Management Supported No

Processor ID BFEBFBFF00020655

Revision 9477

Serial Number Not Available

Service Name intelppm

Status OK

Stepping 5

Version Not Available

Thank you again

In response to idata
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idata
Employee
‎04-14-2016 02:43 PM
2,201 Views
In response to MSzwe1

Hi maurysz2,

 

 

Your computer motherboard belongs to Acer and it has an Intel® Core™ i5-460M (first Core™ generation). The graphics drivers available work on Windows® XP, 7 and limited with 8.0 and 8.1. Windows® 10 is supported with 4th generation processors.

 

 

I suggest you to open device manager uninstall and delete the current graphics driver and restart your computer. Windows® 10 will install a generic Microsoft® graphics driver.

 

 

Laptop manufacturers provide with tested drivers.

 

http://www.acer.com/ac/en/US/content/drivers http://www.acer.com/ac/en/US/content/drivers

 

 

Regards,

 

Mike C
In response to MSzwe1
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