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Hi maurysz2,
I see. It is necessary to install the graphics driver manually from your computer manufacturer support website.
I can help you with this; I will need the results of our tool Intel® System Support Utility available in the link below.
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
Regards,
Mike C
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Hello Mike
Thank you for your prompt answer.
I can't get the correct driver from anywhere.
I am pasting the report of the Intel® System Support Utility
DISPLAY
Adapter Compatibility Intel Corporation
Adapter DAC Type Internal
Adapter RAM 1.71 GB
Availability Running or Full Power
Bits Per Pixel 32
Caption Intel(R) HD Graphics http://www.intel.com/content/www/us/en/search.html?keyword=HD+Graphics http://www.intel.com/content/www/us/en/search.html?keyword=HD+Graphics
CoInstallers igfxCoIn_v2279.dll, CoDeviceInstall
Color Table Entries 4294967296
Dedicated Video Memory Not Available
Driver igdkmd64.sys
Driver Date 01/06/2011 07:00 PM
Driver Path C:\WINDOWS\system32\DRIVERS\igdkmd64.sys
Driver Provider Intel Corporation
Driver Version 8.15.10.2279
INF oem55.inf
INF Section iILKM0
Install Date Not Available
Installed Drivers igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32
Last Error Code Not Available
Last Error Code Description Not Available
Last Reset Not Available
Location PCI bus 0, device 2, function 0
Manufacturer Intel Corporation
Microsoft DirectX* Version 11.X
Monochrome No
Number of Colors 4294967296
Number of Video Pages Not Available
PNP Device ID PCI\VEN_8086&DEV_0046&SUBSYS_05591025&REV_18\3&11583659&0&10
Power Management Capabilities Not Available
Power Management Supported Not Available
Refresh Rate - Current 60 Hz
Refresh Rate - Maximum 60 Hz
Refresh Rate - Minimum 60 Hz
Resolution 1366 X 768
Scan Mode Noninterlaced
Service Name igfx
Status OK
Video Architecture VGA
Video Memory Unknown
Video Processor Intel(R) HD Graphics (Core i5)
MEMORY
Bank 0
Capacity 2 GB
Channel M1
Configured Clock Speed Not Available
Configured Voltage Not Available
Data Width 64 bits
Form Factor SODIMM
Interleave Position Not Available
Manufacturer 830B
Maximum Voltage Not Available
Memory Type DDR3
Minimum Voltage Not Available
Part Number NT2GC64B88B0NS-CG
Serial Number C37C27E6
Status Not Available
Type Synchronous
Bank1
Capacity 2 GB
Channel M2
Configured Clock Speed Not Available
Configured Voltage Not Available
Data Width 64 bits
Form Factor SODIMM
Interleave Position Not Available
Manufacturer 830B
Maximum Voltage Not Available
Memory Type DDR3
Minimum Voltage Not Available
Part Number NT2GC64B88B0NS-CG
Serial Number 4E0228E6
Status Not Available
Type Synchronous
MOTHERBOARD
Availability Running or Full Power
BIOS Ver 1.00PARTTBL, ACRSYS - 6040000
Caption Motherboard
Chipset Intel(R) 5 Series/3400 Series http://www.intel.com/content/www/us/en/search.html?keyword=5+Series/3400+Series http://www.intel.com/content/www/us/en/search.html?keyword=5+Series/3400+Series
Date 03/08/2012 07:00 PM
Install Date Not Available
Last Error Code Not Available
Last Error Code Description Not Available
Manufacturer Acer
Model Not Available
Part Number Not Available
PNP Device ID Not Available
Power Management Capabilities Not Available
Power Management Supported Not Available
Product Not Available
Serial Number LXRFK01006117026472000
Status OK
Version V1.20
OPERATING SYSTEM
.Net Framework Version 2.0,3.0,3.5,4.0,4.6
Boot Device \Device\HarddiskVolume1
Locale United States
OS Manufacturer Microsoft Corporation
OS Name Microsoft Windows 10 Pro
Other OS Description Not Available
Page File C:\pagefile.sys
Page File Space 2.08 GB
Physical Memory (Available) 1.93 GB
Physical Memory (Installed) 4 GB
Physical Memory (Total) 3.68 GB
System Directory C:\WINDOWS\system32
Version 10.0.10586 Build 10586
Virtual Memory (Available) 3.48 GB
Virtual Memory (Total) 5.76 GB
Windows Directory C:\WINDOWS
PROCESOR
Architecture x64
ATPO Not Available
Availability Running or Full Power
Caption Intel64 Family 6 Model 37 Stepping 5
Chipset Name Intel(R) Core(TM) i5 CPU M 460 @ 2.53GHz http://www.intel.com/content/www/us/en/search.html?keyword=Core+i5+CPU+++++++M+460++ http://www.intel.com/content/www/us/en/search.html?keyword=Core+i5+CPU+++++++M+460++
CPU Speed 1.20 GHz
Current Voltage 5.1 volts
Driver Not Available
Driver Date 04/21/2009 12:00 AM
Driver Path C:\WINDOWS\system32\drivers\intelppm.sys
Driver Provider Microsoft
Driver Version 10.0.10586.0
Ext. Family Not Available
Family Intel Core™ i7-2760QM
FPO Not Available
INF cpu.inf
INF Section IntelPPM_Inst.NT
Install Date Not Available
Last Error Code Not Available
Level 1 Cache 2 x 32 KB
Level 2 Cache 2 x 256 KB
Level 3 Cache 3 MB
Load 4%
Manufacturer GenuineIntel
Model 37
Name Intel(R) Core(TM) i5 CPU M 460 @ 2.53GHz
Number of Cores 2
Number of Cores Enabled 2
Number of Logical Processors 4
Part Number Not Available
Power Management Capabilities Not Available
Power Management Supported No
Processor ID BFEBFBFF00020655
Revision 9477
Serial Number Not Available
Service Name intelppm
Status OK
Stepping 5
Version Not Available
Thank you again
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Hi maurysz2,
Your computer motherboard belongs to Acer and it has an Intel® Core™ i5-460M (first Core™ generation). The graphics drivers available work on Windows® XP, 7 and limited with 8.0 and 8.1. Windows® 10 is supported with 4th generation processors.
I suggest you to open device manager uninstall and delete the current graphics driver and restart your computer. Windows® 10 will install a generic Microsoft® graphics driver.
Laptop manufacturers provide with tested drivers.
http://www.acer.com/ac/en/US/content/drivers http://www.acer.com/ac/en/US/content/drivers
Regards,
Mike C
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