problems updating my graphics card

[alexw2]

Hi, I installed the app to update the graphics, but it says there's an update, yet it redirects me to this page: https://www.intel.la/content/www/xl/es/support/intel-driver-support-assistant.html and says there are no updates. Can anyone help me?

[BuenoS_Intel]

Hello alexw2,

Thank you for reaching out regarding the issues you are experiencing while updating your graphics driver. To help me diagnose the issue more thoroughly, I would like to gather some additional information:

• Which browser are you currently using (Chrome, Edge, or Firefox)?
• What version of Windows 11 are you running?
• Have you recently run Windows Updates?
• Have you noticed any error messages in Windows Event Viewer?

In the meantime, please try the following troubleshooting steps:

• Clear your browser cache and cookies.
• Uninstall and reinstall Intel DSA, then let me know if the issue persists.

Additionally, you may follow the steps outlined in our article: Error On Chrome* or Edge*: "Sorry, something went wrong while trying to scan"

With these details, I'll be better equipped to help you troubleshoot the problem and get your graphics drivers updated properly.

I look forward to your response.

Best regards,

Bueno S.

Intel Customer Support Technician

[BuenoS_Intel]

Hi alexw2,

I hope you are doing well. I would like to kindly follow up regarding my recent recommendation and check if there are any updates at your convenience.

Please feel free to let me know if you require any additional information from my end. I would be happy to assist.

Thank you, and I look forward to your response.

Best regards,

Bueno S.

Intel Customer Support Technician

[BuenoS_Intel]

Hi alexw2,

I hope you’re doing well.

As I have not received a response regarding the requested information, I will now proceed with closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Thank you for your time, and have a great day ahead!

Best regards,

Bueno S.

Intel Customer Support Technician