"Override Application Settings" option unticking everytime I try to save

[Ven_]

I want to stretch my game to my resolution but everytime I go to enable the options and save it, the screen flickers then it some moments later it unticks itself.

This is the info

[BrenzL_Intel]

Hello Ven_

Thank you for reaching out to the Intel® Community Forum.

To assist us in investigating why the screen stretch option is flickering and disabling itself after being enabled, please provide the following information:

• Are you using a laptop or a desktop?
  • If it is a laptop, please share the exact make and model.
• What graphics driver version are you currently using?
• Was this feature working correctly before, or is this a new issue?
• What troubleshooting steps have you already tried so far?
• Have you used Display Driver Uninstaller (DDU) to completely remove any existing graphics drivers and then performed a clean installation of a new driver?
• Have you tried adjusting other graphics or display settings, such as resolution, aspect ratio, fullscreen mode, or scaling options?

Additionally, to gain a comprehensive understanding of your system configuration, please run the Intel® System Support Utility (SSU). This tool will generate a text file containing detailed system information.

You can follow the instructions provided in the Help Guide for the Intel® System Support Utility, then attach the generated text file in your reply.

If you have any questions while gathering this information, please let us know. We look forward to your response so we can assist you further.

Thank you once again.

Best regards,

Brenz L.

Intel Customer Support Technician

[Ven_]

Hello thank you for the reply, as for the questions

Are you using a laptop or a desktop?

- I am on a Lenovo Thinkpad T450s

What graphics driver version are you currently using?

- Intel(R) HD Graphics 5500, 20.19.15.4963

Was this feature working correctly before, or is this a new issue?

- I don't know the exact timeframe it stopped working but I remember being able to use it a couple of months ago. I haven't changed anything related to my graphics settings since then.

What troubleshooting steps have you already tried so far?

- I've tried a restore point to see if it was related to any programs I installed recently but no luck.

Have you used Display Driver Uninstaller (DDU) to completely remove any existing graphics drivers and then performed a clean installation of a new driver?

- Is this still needed? The laptop is fairly old and hasn't been modded at all including the CPU.

Have you tried adjusting other graphics or display settings, such as resolution, aspect ratio, fullscreen mode, or scaling options?

- Yes but the results remain the same for other resolutions and scaling options.
Thank you for the help!

[BrenzL_Intel · Accepted solution]

Hello Ven_

Thank you for your continued support.

After reviewing your system, we recommend updating the graphics driver using the Intel‑recommended version for your 5th Gen processor. Please download and install the driver from the link below and check whether this resolves or improves the issue:

Intel® Graphics Driver for Windows [15.40]*

Once the installation is complete, please let us know if you notice any changes or if the issue persists. We look forward to your response.

Best regards,

Brenz L.

Intel Customer Support Technician

[Ven_]

That did it! Thank you so much for the help!

[BrenzL_Intel]

Hello Ven_

Thank you for the update and I am glad that the issue is now fixed.

Since the thread is now tagged as "Solved", I need to close this inquiry.

If you need further assistance, please post a new question as this thread will no longer be monitored.

Thank you and have a great day.

Best regards,

Brenz L.

Intel Customer Support Technician