"Please update your Intel Driver"

[BlobTheBob]

Opened PvZ GW2 and am getting this message:

I've run the Intel DSA and it said everything is up to date. I have an Intel Iris Plus, and I can't find the download option for that driver.

[LeonWaksman]

Intel® Graphics Driver 31.0.101.2137 is the latest driver version for Intel Iris Plus GPU.

Leon

[JeanetteC_Intel]

Hello LeonWaksman,

Thanks for providing this information to help other community members. We appreciate your input.

Sincerely,

JeanetteC.

Intel Customer Support Technician

[BlobTheBob]

Hi Leon,

Downloaded and ran the latest version of the installer, everything was a success. Restarted my computer and ran the game again, same error message came up. Any other suggestions?

[JeanetteC_Intel]

Hello BlobTheBob,

Thank you for posting this issue in Intel Communities and providing the screenshot. I'd like to help you resolve this graphics driver error.

To start with, could you run the Intel® System Support Utility for Windows* software and share the log file? This will help me analyze your complete system configuration for proper troubleshooting.

1. When the download is complete, launch SSU.exe.
2. Scan: Check the box Everything.
3. Click Scan.
4. Review: When finished scanning, click Next.
5. Click Save.

Looking forward to your response so I can assist you further.

Best regards,

JeanetteC.

Intel Customer Support Technician

[BlobTheBob]

Hi Jeanette,

I have attached the log file here.

[JeanetteC_Intel]

Hello BlobTheBob,

Thank you for sharing your SSU log file.

Since you already tried installing the latest driver (31.0.101.2137) suggested by LeonWaksman, and the same error still appears when launching your game (PvZ GW2) you may need to check the latest OEM drivers from your system manufacturer driver page to ensure that the customize drivers are installed.

Intel provides generic versions of software and drivers.

• Your computer manufacturer may have altered the features, incorporated customizations, or made other changes. 
• If you have an OEM device, contact Computer Manufacturer Support Websites for best driver compatibility with your system.

Source: Where to Obtain an Intel® Graphics Driver for an OEM (Original...

Best regards,

JeanetteC.

Intel Customer Support Technician

[LeonWaksman]

You are not the first asking this question.  Your game is not compatible with your Intel Graphics. It looks to me that you need higher graphics requirements. I suggest that you should address your question in Steam Consumer Forum.

Leon

[BlobTheBob]

Yeah, did some digging and changed a setting in my game and the message went away. Thanks Leon and Jeanette. Topic can be closed now.

[JeanetteC_Intel]

Hello BlobTheBob,

Thank you for the update! I'm glad to hear you were able to resolve the issue by adjusting the game settings.

I appreciate you taking the time to investigate and find the solution. I'll go ahead and close this thread as requested. If you encounter any other issues in the future, please don't hesitate to reach out.

Sincerely

JeanetteC.

Intel Customer Support Technician