"Your current hardware doesn't support any graphics features" on Intel graphics software

[Ken_]

After a recent update, my graphics show the message. I tried rolling back Intel Graphics Software from the latest version 32.0.101.7085 to an older version, but the issue persisted and it even caused Intel Graphics Software to become unusable, so I had no choice but to update back to the latest version. Is there any way to fix this?

System specifications:

CPU: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz

[Mike_Intel]

Hello Ken_,

Thank you for posting in Intel community Forum.

For me to better understand and diagnose the issue further, let me ask you to provide detailed responses to the following questions. This information will help me isolate the problem and determine the most appropriate course of action moving forward.

1. May I know how did you update the driver?

2. Please provide the troubleshooting steps that you tried before posting this issue.

3. For me to review the hardware and the driver installed, please help generate the SSU logs of your system. Kindly refer to the link below for the steps:

How to get the Intel® System Support Utility Logs on Windows*

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello Ken_,

I hope this message finds you well. 

Were you able to check the previous post?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello Ken_,

I hope you are having a good day.

I am sending another follow up on the information that I requested. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician