screen mirroring

[harrisoncarvalho]

Hello everyone! Someone can please suport me?
I have a HP laptop with 12th Gen Intel(R) Core(TM) i3-1215U (1.20 GHz) in a Intel(R) UHD Graphics (128 MB).
Used to work so well, but suddently doesn't find my external monitor anymore. In wireless mode.
 
I'm waiting.
Thanks.

[VonM_Intel]

Hi harrisoncarvalho,
Thank you for posting in our Community. I understand that your HP laptop was previously able to detect your external monitor in wireless mode, but it is no longer finding it. I’ll be glad to help you troubleshoot this. To better assist, could you please confirm the following:

• Are both the laptop and the wireless display connected to the same Wi-Fi network?
• Have there been any recent Windows, driver, or system updates before the issue started?
• Are you receiving any error message when attempting to connect?
• Have you already tried restarting both the laptop and the wireless display device?
• If you've already taken any steps to resolve this issue before reaching out, please share those details with me so I can avoid repeating any unnecessary actions.

Additionally, I'd like to delve deeper and verify specifics like the graphics models, precise driver versions, and any system errors. Utilizing the Intel SSU tool will enable me to collect detailed information about your system setup, which could aid in identifying the underlying cause of this issue.

Have a nice day!

Best regards,

Von M.
Intel Customer Support Technician

[harrisoncarvalho]

Hello Von,
I apologize for not having replied to your message sooner. The email went to my spam folder.
I have followed every step you suggested. There were some updates, and I also tried to uninstall and reinstall many different drivers to see if the issue was resolved, but everything I did was unsuccessful.
Please tell me what I should do next to get this resolved.

Att. Harrison Carvalho

[DuranJ_Intel]

Hi harrisoncarvalho,

I just wanted to follow up to see if you had a chance to review the information I posted. Your feedback at your earliest convenience would be greatly appreciated.

Thank you. 

Best Regards,

Duran J.

Intel Customer Support Technician

[VonM_Intel]

Hello harrisoncarvalho,

I have not heard back from you, so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Have a nice day!

Best regards,

Von M.
Intel Customer Support Technician