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the problem of Intel (R) HD Graphics 3000

idata
Employee
‎04-27-2013 02:22 AM
4,204 Views

Hello I have now is driver version 8.15.10.2696. If I install newer versions, when you try to adjust the saturation in a big way, dramatically increases the brightness of the display and the black becomes gray. The brightness and gamma do not correct the situation, the black still looks gray.

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DArce
Valued Contributor III
‎04-29-2013 03:42 PM
1,140 Views

Could you please specify the drivers versions that you are having issues with?

Also provide a dxdiag report from that system. To get the report go to start menu, type dxdiag, press enter and click on save all this information.

What type of video display is being used?

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idata
Employee
‎04-29-2013 10:48 PM
1,140 Views
In response to DArce

15.28.15.64.3062 (9.17.10.3062)

Acer V243HQ

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System Information

 

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Time of this report: 4/30/2013, 09:33:09

 

Machine name: XXX

 

Operating System: Windows 7 Максимальная 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130318-1533)

 

Language: Russian (Regional Setting: Russian)

 

System Manufacturer: To Be Filled By O.E.M.

 

System Model: To Be Filled By O.E.M.

 

BIOS: BIOS Date: 04/24/12 20:07:31 Ver: 04.06.05

 

Processor: Intel(R) Core(TM) i3-2125 CPU @ 3.30GHz (4 CPUs), ~3.3GHz

 

Memory: 4096MB RAM

 

Available OS Memory: 3798MB RAM

 

Page File: 1504MB used, 2791MB available

 

Windows Dir: C:\Windows

 

DirectX Version: DirectX 11

 

DX Setup Parameters: Not found

 

User DPI Setting: 120 DPI (125 percent)

 

System DPI Setting: 96 DPI (100 percent)

 

DWM DPI Scaling: Disabled

 

DxDiag Version: 6.01.7601.17514 32bit Unicode

------------

 

DxDiag Notes

 

------------

 

Display Tab 1: No problems found.

 

Sound Tab 1: No problems found.

 

Sound Tab 2: No problems found.

 

Sound Tab 3: No problems found.

 

Sound Tab 4: No problems found.

 

Input Tab: No problems found.

--------------------

 

DirectX Debug Levels

 

--------------------

 

Direct3D: 0/4 (retail)

 

DirectDraw: 0/4 (retail)

 

DirectInput: 0/5 (retail)

 

DirectMusic: 0/5 (retail)

 

DirectPlay: 0/9 (retail)

 

DirectSound: 0/5 (retail)

 

DirectShow: 0/6 (retail)

---------------

 

Display Devices

 

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Card name: Intel(R) HD Graphics 3000

 

Manufacturer: Intel Corporation

 

Chip type: Intel(R) HD Graphics Family

 

DAC type: Internal

 

Device Key: Enum\PCI\VEN_8086&DEV_0112&SUBSYS_01121849&REV_09

 

Display Memory: 1760 MB

 

Dedicated Memory: 256 MB

 

Shared Memory: 1504 MB

 

Current Mode: 1920 x 1080 (32 bit) (60Hz)

 

Monitor Name: Универсальный монитор PnP

 

Monitor Model: LG TV

 

Monitor Id: GSM0001

 

Native Mode: 1920 x 1080(p) (60.000Hz)

 

Output Type: HDMI

 

Monitor Name: Acer V233HZ(Digital)

 

Monitor Model: ACER V243HQ

 

Monitor Id: ACR00B0

 

Native Mode: 1920 x 1080(p) (60.000Hz)

 

Output Type: HDMI

 

Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32

 

Driver File Version: 9.17.0010.3062 (English)

 

Driver Version: 9.17.10.3062

 

DDI Version: 10.1

 

Driver Model: WDDM 1.1

 

Driver Attributes: Final Retail

 

Driver Date/Size: 3/9/2013 06:10:17, 12615680 bytes

 

WHQL Logo'd: n/a

 

WHQL Date Stamp: n/a

 

Device Identifier: {D7B78E66-4252-11CF-0F70-1821B7C2C435}

 

Vendor ID: 0x8086

 

Device ID: 0x0112

 

SubSys ID: 0x01121849

 

Revision ID: 0x0009

 

Driver Strong Name: oem14.inf:Intel.Mfg.NTamd64:iSNBD0:9.17.10.3062:pci\ven_8086&dev_0112

 

Rank Of Driver: 00E02001

 

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

 

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

 

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

 

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

 

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

 

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

 

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

 

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

 

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

 

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

 

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

 

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

 

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

 

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

 

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

 

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

 

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: ...
In response to DArce
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DArce
Valued Contributor III
‎04-30-2013 11:55 AM
1,140 Views
In response to idata

I have just tried the latest version 9.17.10.3062 with a DELL 190S increasing the saturation to 100 % and I do not see this behavior. Also tried an older version and still is the same.

Have you tried using another video display just to double check?.

In response to idata
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idata
Employee
‎04-30-2013 02:05 PM
1,140 Views
In response to idata

At the moment, there is no way to check a different display. I tried to put five different drivers, but after all the versions 8.15.10.2696 do not behave correctly.

In response to idata
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ayosa
Beginner
‎11-25-2014 06:31 AM
1,140 Views

I have this problem too, when i tried to decrease the brightness, it significantly dim and when I tried to increase the brightness, it significantly so bright and hurt my eyes. please help this problem

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Kevin_M_Intel
Employee
‎11-26-2014 10:40 AM
1,140 Views
In response to ayosa

Hi aulia_ahmad_570,

Please note that using our drivers your system can lose special features that have been added by the Computer Manufacture for your system.

If you would like to install our driver, try this one:

https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23764&lang=eng&ProdId=3319 https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23764&lang=eng&ProdId=3319

If you have problems during the installation, try the steps mentioned here:

/docs/DOC-22542 https://communities.intel.com/docs/DOC-22542

If issue persists with the brightness, the best option is to contact the Computer Manufacture and get their special drivers.

Kevin M

In response to ayosa
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ayosa
Beginner
‎11-27-2014 11:10 AM
1,140 Views
In response to Kevin_M_Intel

thank you @kevin_intel

I've already tried that before.

I have additional information for you that I havent told before, my led is broken, and I replace it to new one and then I have this problem.

when I put the new one led to the other laptop, the brightness toggle works.

I have no idea what's exactly how to fix this problem. please anyone help me.

 

In response to Kevin_M_Intel
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ayosa
Beginner
‎11-30-2014 09:47 AM
1,140 Views

please... anyone?

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Kevin_M_Intel
Employee
‎12-01-2014 11:58 AM
1,140 Views
In response to ayosa

At this point and based on the step you have done so far, Next step is for you to contact the Computer Manufacture.

Kevin M

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