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third display stopped working - Laptop + 2 external monitors

zaxxon
Beginner
717 Views

Ive been successfully working off a Lenovo Thinkpad X1 connected to 2 external monitors for 2 years now with no issue.

 

This morning I woke up to find that I could not get my second external monitor working

 

I tried everything from updating drivers, to actually doing a complete re-install of windows and nothing has worked.

 

I know it's not the monitors or the HDMI's as I can swap them no problem and both work when testing. 

 

The one thing that is consistent is the mini HDMI port is the one that will longer activate the second monitor.  Using the HDMI port works fine.

 

When both external monitors are plugged in, one is enabled, one is disabled but I can still see it in the display settings. 

 

Chip type: Intel (R) Iris(r) Xe graphics family

ThinkPad X1 Yoga Gen 6

16GB ram

Intel evo i5

 

Please help!!!

 

 

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4 Replies
Jean_Intel
Employee
694 Views

Hello zaxxon,


Thank you for posting on the Intel️® communities. I am sorry to hear that you are experiencing issues


In order to have a better understanding of your issue, please provide me with the following:

  • When did the issue start? Do you recall any major Software or Hardware change?
  • Is the issue present on the same display? Or does it interchange between both monitors?
  • Are you using a straight connection without using any adapter (HDMI to HDMI)?
  • Try using another video port, eg. DisplayPort.
  • Create a report using: 
    • Intel® Graphics Command Center:
    • Open the Intel Graphics Command Center
    • Navigate to the Support tab
    • Select System Diagnostic
    • Click Generate Report
    • Select Save and name the output file.



Best regards, 

Jean O.  

Intel Customer Support Technician


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LacoNL
Beginner
687 Views

Hello,

 

This is the same issue I have. Topic can be found here. If you rollback the driver everything works again. You might have te enable the display's from within the Intel Graphics Command center. In the latest driver version this is not possible

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Jean_Intel
Employee
665 Views

Hello zaxxon,


I hope you are doing fine.


Were you able to check the previous post?

Let us know if you still need assistance.


Best regards, 

Jean O.  

Intel Customer Support Technician


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Jean_Intel
Employee
637 Views

Hello zaxxon,

 

I hope you are doing fine.

 

I have not heard back from you. So I will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

 

Best regards.

Jean O. 

Intel Customer Support Technician.


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