third display stopped working - Laptop + 2 external monitors

[zaxxon]

Ive been successfully working off a Lenovo Thinkpad X1 connected to 2 external monitors for 2 years now with no issue.

This morning I woke up to find that I could not get my second external monitor working

I tried everything from updating drivers, to actually doing a complete re-install of windows and nothing has worked.

I know it's not the monitors or the HDMI's as I can swap them no problem and both work when testing. 

The one thing that is consistent is the mini HDMI port is the one that will longer activate the second monitor.  Using the HDMI port works fine.

When both external monitors are plugged in, one is enabled, one is disabled but I can still see it in the display settings. 

Chip type: Intel (R) Iris(r) Xe graphics family

ThinkPad X1 Yoga Gen 6

16GB ram

Intel evo i5

Please help!!!

[Jean_Intel]

Hello zaxxon,

Thank you for posting on the Intel️® communities. I am sorry to hear that you are experiencing issues

In order to have a better understanding of your issue, please provide me with the following:

• When did the issue start? Do you recall any major Software or Hardware change?
• Is the issue present on the same display? Or does it interchange between both monitors?
• Are you using a straight connection without using any adapter (HDMI to HDMI)?
• Try using another video port, eg. DisplayPort.
• Create a report using: 
  • Intel® Graphics Command Center:
  • Open the Intel Graphics Command Center
  • Navigate to the Support tab
  • Select System Diagnostic
  • Click Generate Report
  • Select Save and name the output file.

• Intel®️ System Support Utility (Intel®️ SSU)  
  • Download the Intel SSU (https://www.intel.com/content/www/us/en/download/18377/25293/intel-system-support-utility-for-windows.html)
  • Open the application and click on "Scan" to see the system and device information. By default, Intel®️ SSU will take you to the "Summary View." 
  • Click on the menu where it says: "Summary" to change it to "Detailed View." 
  • To save your scan: click on "Next"; then "Save." 

Best regards, 

Jean O.  

Intel Customer Support Technician

[LacoNL]

Hello,

This is the same issue I have. Topic can be found here. If you rollback the driver everything works again. You might have te enable the display's from within the Intel Graphics Command center. In the latest driver version this is not possible

[Jean_Intel]

Hello zaxxon,

I hope you are doing fine.

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards, 

Jean O.  

Intel Customer Support Technician

[Jean_Intel]

Hello zaxxon,

I hope you are doing fine.

I have not heard back from you. So I will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Jean O. 

Intel Customer Support Technician.