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video camera driver drops camera randomly on intel AVStream camera

stusenator
Beginner
1,990 Views

Built in camera on MS surface pro 1866 stops working after a few days to less then one day requiring a removal of driver and restarting  computer. Then it works for a bit and then fails again. On latest version of Win 11

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DeividA_Intel
Employee
1,971 Views

Hello stusenator,  


  

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your laptop.  


  

In order to better assist you, please provide the following:  


1. What is the brand and model name of your processor?

2. What is the brand and model name of your graphics unit?

3. Have you checked this issue with the laptop manufacturer?

4. Is this issue recent?

 


Regards,  

Deivid A.  

Intel Customer Support Technician 


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stusenator
Beginner
1,957 Views
1- Processor Intel(R) Core(TM) i5-1035G4 CPU @ 1.10GHz   1.50 GHz
Installed RAM 8.00 GB (7.60 GB usable)
System type 64-bit operating system, x64-based processor
Edition Windows 11 Home
Version 22H2
Installed on ‎9/‎21/‎2022
OS build 22621.1344
Experience Windows Feature Experience Pack 1000.22639.1000.0
2-intel(R) iris(R)graphics
3-yes
4-Was intermittent abut once a month, now every few days.
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DeividA_Intel
Employee
1,937 Views

Hello stusenator, 



Thanks for the information provided. Doing further research, I noticed that the AVStream camera is only used by the manufacturer of the laptops (Acer, HP, Dell, Asus, etc). They are in charge to provide the proper driver and support since they have to make sure that it meets the requirements established by the manufacturer.


I recommend you check with the manufacturer of your laptop for further assistance.



Please keep in mind that this thread will no longer be monitored by Intel.  


Regards,  

Deivid A.  

Intel Customer Support Technician  


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