windows fatal error caused by igfxn

[katsux]

Hi, Recently it seems a critical error happened with intel graphic driver and led to auto restart.

dump file: https://drive.google.com/file/d/18ALyf2nWmayr69X8Y3s1MfPeNgtL1TsH/view?usp=sharing

some quick evidence:

4: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an IRP for too long a time
Arg2: ffffcb07b3809360, Physical Device Object of the stack
Arg3: ffffee00a485f790, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffcb07b61c8780, The blocked IRP

4: kd> !devstack ffffcb07b3809360
  !DevObj           !DrvObj            !DevExt           ObjectName
  ffffcb07b3f93030  \Driver\igfxn      ffffcb07b3f93180  InfoMask field not found for _OBJECT_HEADER at ffffcb07b3f93000

  ffffcb07b380fde0  \Driver\ACPI       ffffcb07afe3dbf0  InfoMask field not found for _OBJECT_HEADER at ffffcb07b380fdb0

> ffffcb07b3809360  \Driver\pci        ffffcb07b38094b0  Cannot read info offset from nt!ObpInfoMaskToOffset

!DevNode ffffcb07b3809ca0 :
  DeviceInst is "PCI\VEN_8086&DEV_4692&SUBSYS_00000000&REV_0C\3&11583659&0&10"
  ServiceName is "igfxn"

Thanks

Katsu

[DeividA_Intel]

Hello katsux,  

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your Intel graphics.  

In order to better assist you, please provide the following:  

1. What is the brand and model name of your processor?

2. What is your operating system version and build?

3. Are you using a laptop or a desktop computer?

4. Can you provide more details about this issue?

5. Did you notice the issue after a system update? When did the issue start?

6. Does the unit restart randomly or does it happen after a specific action?

Regards,  

Deivid A. 

Intel Customer Support Technician 

[katsux]

1. What is the brand and model name of your processor?

intel i5-12400.

2. What is your operating system version and build?

Windows 10  build 10.0.19044.

3. Are you using a laptop or a desktop computer?

desktop.

4. Can you provide more details about this issue?

The flow is like this:

I was working on my PC → be out for a meeting → when I was back, found it restarted.

The eventlog reports a BugCheck log, which gives:

计算机已经从检测错误后重新启动。检测错误: 0x0000009f (0x0000000000000003, 0xffffcb07b3809360, 0xffffee00a485f790, 0xffffcb07b61c8780)。已将转储的数据保存在: C:\Windows\Minidump\081622-4531-01.dmp。报告 ID: dd7f4d7f-4f35-4ef0-9a11-cf6f9a58a5b0。

To English:

The computer has restarted from a bugcheck. Detection error: 0x0000009f (0x0000000000000003, 0xffffcb07b3809360, 0xffffee00a485f790, 0xffffcb07b61c8780). Dumped data has been saved in: C:\Windows\Minidump\081622-4531-01.dmp. Report ID: dd7f4d7f-4f35-4ef0-9a11-cf6f9a58a5b0.

I'm using dual monitors(2160p 60Hz and 1080p 60Hz)   and OS is set to turn off the display after 30min idle,

This may help troubleshooting the issue.

5. Did you notice the issue after a system update? When did the issue start?

It happened with my newly DIY computer . Previously I was using Intel E3-1230V3 + AMD R9 280X for 8 years,

and never met a system crash like this. (the disk holding operating system is still being used.)

6. Does the unit restart randomly or does it happen after a specific action?

Seems like happening randomly.

The main post is the analysis result from WinDbg, I did some investigation but couldn't dig more as I'm not a driver developer.

BTW, I was unable to attach the dump file, it failed with "The attachment's 081622-4531-01.dmp content type (application/octet-stream) does not match its file extension and has been removed.", which looks a bit unreasonable .

Thanks

Katsu

[DeividA_Intel · Accepted solution]

Hello katsux, 

Thanks for the information provided. In order to continue further, please try the following:

1. Perform a clean install of the Intel driver if the drivers from your motherboard manufacturer did not work:

• Driver: https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html
• Steps: https://www.intel.com/content/www/us/en/support/articles/000057389.html

2. Make sure that your BIOS is in default settings.

3. Confirm with your motherboard manufacturer if the latest BIOS version is installed.

4. Check the fan connectivity and thermal solution installation.

Regards,  

Deivid A.  

Intel Customer Support Technician  

[katsux]

Thank you Deivid, I will first try step 1 (for step 2 and 3, updating BIOS needs some extra permissions for me),

if the issue is reproduced I will append related logs here.

Best,

Katsu

[DeividA_Intel]

Hello katsux, 

Thanks for your response. I will be waiting for the results of these steps, please let me know if the issue persists.

Regards,  

Deivid A.  

Intel Customer Support Technician  

[DeividA_Intel]

Hello katsux,  

I reviewed your post, please let me know if the issue was resolved, if not, do not hesitate, just reply back.

Regards,  

Deivid A.  

Intel Customer Support Technician  

[katsux]

Hi Deivid,

It didn't reproduce in 6 days, I'm not sure the issue is solved in latest driver or just happens randomly.

This post can be closed for not stagnating. I will open another thread if met again.

Best,

Katsu

[DeividA_Intel]

Hello katsux, 

I am glad to know that you have not encountered the issue in a while. As you mentioned, I will proceed to close this thread and you can open a new one in case you need further help.

Regards,  

Deivid A. 

Intel Customer Support Technician