No display output from dev kit

[Matt36]

Hi - the AI dev kit I got at the MS Ignite conference isn't displaying anything over HDMI. Have tried using a couple of different HDMI cables + displays. The power button lights up and the fan comes on, but I don't see anything on screen (no BIOS etc). I've tried starting with bootable USB, holding down the power button for long periods of time etc.

Are there any troubleshooting guides/information I can refer to? I assume this only supports HDMI out, and not display over USB-C.

[tbjones95]

Hi @Matt36,

Thank you for reaching out to Intel's AI PC Developer Kit Support team. We appreciate you bringing this issue to our attention.

To resolve the matter, we kindly ask that you return the system to us. Once we've received it, we will promptly ship a new system back to you.

Please email your current shipping address to ai_pc_developer@intel.com, and we'll provide further instructions along with a prepaid shipping label for the return.

If you have any additional questions or need assistance, don't hesitate to let us know.

Thank you for your patience and understanding as we work to address this for you!

Best regards,

Intel's AI PC Developer Support Team