驱动出现重大BUG，风扇失效

[zbzwa]

驱动里风扇选择高级手动调速，WIN10系统睡眠后唤醒，之后显卡风扇失效不会转动，显卡温度一直上升直至彻底卡死，烧坏显卡的风险，驱动6790，显卡憾与A770 16G三风扇版本

[JeanetteC_Intel]

Hello zbzwa,

请注意，我只能用英语为您提供帮助。我使用网络翻译工具来翻译此回复，因此可能会有一些不准确的翻译。接下来，我将用英语回答您。

Thank you for posting in Intel Communities.

Please attempt to update the driver using the latest version 32.0.101.6793 (NON WHQL) with Display Driver Uninstaller (DDU).

If the issue persists, I would highly appreciate you sharing your system configuration so I we can fully check and provide you with an accurate fix. This could be possible by downloading the Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.

1. Scan: Check the box Everything.
2. Click Scan.
3. Review: When finished scanning, click Next.
4. Click Save. *Attach the SSU log file as you reply.

I look forward to your response soon.

Best regards,

JeanetteC.

Intel Customer Support Technician

[zbzwa]

SSU

[zbzwa]

This computer motherboard model stopped updating BIOS versions several years ago, and I don't understand this knowledge. Version 6299 is working fine and I haven't tried any other driver versions. I felt it was a bit troublesome, so I didn't try it. I'm no longer paying attention to this issue. Thank you

[RandyT_Intel]

Hello zbzwa,

I recommend performing a clean installation of the graphics driver using Display Driver Uninstaller (DDU) and updating to the latest driver version 32.0.101.6793. This is important as the SSU log report indicates you are currently using version 32.0.101.6790. In addition try to update your motherboard BIOS to its latest version as your current BIOS is outdated, you may contact your motherboard manufacturer for additional assistance and used this version F5/Jan,2024-H410M S2 V2 (rev. 1.0) Support | Motherboard - GIGABYTE Global.

Let me know if this works.

Best regards,

Randy T.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello zbzwa,

I truly understand that our motherboard manufacturer already stopped releasing BIOS firmware. However, based on the SSU log file you submitted, the current BIOS version installed is F2, while your motherboard manufacturer download page, still have the version F5. If you can, please contact your motherboard manufacturer support team to get help in updating the firmware. After that, you may proceed with updating the graphics driver (32.0.101.6793), we provided from the previous post, since we already do not have the version 6299.

By the way, is the Intel® Arc™ A770 Graphics (16GB) you have an Intel branded GPU?

What Is the Difference between IBC and AIC on an Intel® Arc™ Graphics Card?

I hope to hear from you soon.

Best regards,

JeanetteC.

Intel Customer Support Technician

[zbzwa]

BIOS has been updated, F5，Reinstall graphics card driver， The fan is normal, graphics card brand
Sparkle，A770 16G， 3 fans。Thank you

[JeanetteC_Intel]

Hello zbzwa,

I'm glad to hear that the fan is functioning properly now. Could you please confirm that the issue was resolved after updating the BIOS to the latest firmware and updating the graphics driver?

I look forward to your response so I can proceed with closing this thread.

Best regrads,

JeanetteC.

Intel Customer Support Technician

[zbzwa]

community.intel.com/t5/Intel-ARC-Graphics/%E9%A9%B1%E5%8A%A8%E5%87%BA%E7%8E%B0%E9%87%8D%E5%A4%A7BUG-%E9%A3%8E%E6%89%87%E5%A4%B1%E6%95%88/m-p/1693509#M25359

[zbzwa]

The problem has been resolved. Please help me delete this topic. I am not familiar with deleting it. Thank you

[semmy]

显卡：撼讯 A770 16G 三风扇版本
驱动版本：6790
问题描述：在驱动中设置风扇为“高级手动调速”后，WIN10系统进入睡眠并唤醒后，显卡风扇完全失效不转动，温度不断上升，最终导致系统卡死，有严重烧卡风
建议：请大家谨慎使用该设置，睡眠唤醒后务必检查风扇是否正常运行，或者考虑使用自动模式以规避风险。希望官方能尽快修复这个BUG。

[JeanetteC_Intel]

Hello semmy,

请注意，我只能用英语为您提供帮助。我使用网络翻译工具来翻译此回复，因此可能会有一些不准确的翻译。接下来，我将用英语回答您。

Thank you for posting in Intel Communities.

I understand that you are facing the same fan issue with your Intel® Arc™ A770 Graphics (16GB). However, I kindly request that you create a new thread for your case. This will allow us to focus on your specific problem and provide you with better assistance.  

Sincerely,

JeanetteC.

Intel Customer Support Technician

[DhannielM_Intel]

Hello zbzwa,

I'm glad to hear that your issue has been resolved. I will now close this inquiry. To assist other community members who may encounter a similar issue, we'll leave this thread as it is. If you need further assistance or have additional questions, please feel free to submit a new inquiry, as this thread will no longer be actively monitored.

Best regards,

Dhanniel M.

Intel Customer Support Technician