32.0.101.6306 issues after driver install

[moranchula]

I just installed new driver 32.0.101.6306 available for Arc 770 and I am getting 5fps launching games like Icarus, Tarkov. Cannot pick up second monitor and 3D Mark/Userbenchmark are not picking up the Arc card as GPU. 

Anyone else having issues after this driver? SSU file attached. 

[JohnM_Intel · Accepted solution]

Hello moranchula,

Thank you for sharing your concern with the community.

Please use the latest Intel® Graphics Driver 32.0.101.6651 (WHQL Certified), as version 6306 is outdated for Arc graphics cards. After downloading and installing the updated drivers, please let me know if you continue to experience the issue.

Regards,

John Sergio M.

Intel Customer Support Technician

[moranchula]

Thank you John, for some reason the “check for new drivers feature” from Intel Driver and Support Assistant prompted 6306. I’ve since done a clean install on 6651 and turned ON WHQL certified driver updated setting on the built in Intel Graphics Software.

Everything is functioning normal now! Thanks for the help.

[JohnM_Intel]

Hi moranchula,

Thank you for the update! I'm glad to hear that your system is now functioning normally.

Since the issue has been resolved, I will proceed with closing this thread. Additionally, you may receive an invitation to take a survey in the coming days. We truly value your feedback and look forward to hearing about your support experience.

If you need further assistance in the future, feel free to reach out.

Best regards,

John Sergio M.

Intel Customer Support Technician