A750 graphics card failed to load weapon graphics in Arena Breakout Infinite (International)

[晋凯睿]

首先是游戏仓库界面中的枪械图形无法正常显示，有概率通过个性化涂装重新装填来加载成功，其次，H416、F2000等部分武器图形在枪械界面中无法正常加载，然后游戏右下角的武器图形无法正常加载， 除了仓库界面加载角色模型失败、武器配件加载失败等问题。这些问题出现在游戏的 2025.4.28 更新后，我在发现这些问题后无法通过重新安装驱动程序或回滚旧驱动程序来修复它们
我的计算机配置如下：
硬盘：sn770 （512G）
显卡： GUNNIR Intel Arc A750 Index 8G
板 U：12400 h610itx
内存：银爵 8x2（3200 频率）
驱动程序版本：6877
系统版本：window11 专业版 26100.4061
附件 1 显示库存屏幕左侧的主武器 1 枪支图形无法加载
附件 2 显示仓库界面左侧的主武器 1 枪支图形已加载成功
附录 3 在枪支改装界面中无法加载 H416 枪支图形
附件 4 是游戏内界面右下角加载失败的主武器 1 图形（它应该与近战武器 4 具有相同的游戏图标）

[JedG_Intel]

Hello 晋凯睿,

请注意，我只能用英语为您提供支持。我使用了网络翻译工具来翻译此回复，因此，可能会有一些不准确的翻译.

To assist you properly, please share the information below.

1. Is the issue isolated to Arena Breakout Infinite?

2. What games settings are you utilizing?

3. Is the issue isolated to H416 and F2000?

4. Where did you download the game? Kindly share the link

Additionally, to have a better understanding of your system configuration and components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I hope to hear from you soon.

Best regards

Jed G.

Intel Customer Support Technician

[晋凯睿]

感谢您的回复，我将回答您的问题。
1：这个问题可能是游戏自身的原因，但我觉得可能是显卡的问题，我没有找到任何使用其他显卡的玩家来报告这个问题，但是我遇到过同样使用A750显卡的玩家在小黑匣子的平台上报告这个问题， 所以我认为是显卡的问题，我也将这个问题反馈给了游戏厂商，但目前还没有回复。
2：游戏设置无关紧要，无论设置做什么，都解决不了问题
3：H416 和 F2000 只是我单独举的例子，其实在换枪功能的界面中，有很多枪图形无法加载。
4：我是从游戏官网下载的，链接是这样的：https://www.arenabreakoutinfinite.com
我上传到附件的日志，加上我想让你仔细看看我第一个附件中的图片，那些问题很明显。
感谢您的回复，如果您需要任何帮助，我很乐意提供帮助。

[JedG_Intel]

Hello 晋凯睿,

Thank you for sharing all this information.

To further troubleshoot the issue, please try to follow the steps below.

1. Update the graphics driver to 32.0.101.6881

2. Ensure to perform clean installation

3. Update the BIOS

4. Reinstall the Game

If the same issue is observed, please let me know.

Best regards

Jed G.

Intel Customer Support Technician

[晋凯睿]

According to your suggestion, I first used the ddu to completely uninstall the graphics driver, and then downloaded the latest 6881 driver from Intel's official website, and I also chose to do a clean install during the installation process, and then I updated the BIOS to the latest version, and after the update, I uninstalled the game and reinstalled it. But when I entered the game, I found that the problem persisted.
I don't know what to do anymore

[JedG_Intel]

Hello 晋凯睿,

Thank you for your efforts thus far. To assist us in accurately replicating the issue on our end, we kindly request that you provide the exact in-game settings you are currently using. Additionally, it would be greatly helpful if you could outline the specific steps required to reproduce the issue. This information will enable us to conduct a more thorough investigation and work towards an effective resolution.

Best regards

Jed G.

Intel Customer Support Technician

[晋凯睿]

Okay, I've uploaded all the specific game settings to the attachment, and the settings that aren't reflected are the default settings

[RandyT_Intel]

Hello 晋凯睿,

Thank you for sharing this information. I will begin investigating the issue and attempt to replicate it on our end. I'll post an update here or notify you directly once there are any developments. If I need further details, I'll reach out to you here. I appreciate your patience as I work on this matter. 

Best regards

Randy T.

Intel Customer Support Technician

[JedG_Intel]

Hi 晋凯睿,

I am writing to follow up regarding the investigation we recently conducted.

We would like to inform you that we have successfully replicated the issue on our end. Our team will continue to investigate further in order to identify a suitable resolution. We will keep you updated with any significant developments as soon as they become available.

Best regards,

Jed G.

Intel Customer Support Technician