A770 LE 16GB crash randomly

[LilithTwilight]

Hi,

I have a strange problem with my A770 LE 16GB, it crashes randomly no matter if im just ideling on the desktop, using programs, or playing games.

MyPC:

CPU: i5-13400f
MB: Gigabyte B760M Gaming X DDR4 (Bios Version: F11a)
RAM: 64GB
OS: Windows 11 22H2
PSU: BeQuiet! Pure Power 12M 750W

I started with the 4255 driver when I first used the A770, it was the newest driver whe I installed the card, the crashes occured every 5-7 days.

Then I tried the 4314, crashes occured every 2-4 days with this driver.

After that I also tried 4369, 4499 and 4502, with this drivers the crash occured every day, sometimes even twice a day.

I used DDU evry time I installed a new driver.

I use 3 monitors, 1 (main) connected over HDMI and 2 connected over DP

The main monitor goes black when the crash occurs, the other two shows some color patterns. also you hear some humming sound out of the speakers.

Windows do not write some dumpfile even it is configured.

As attachment a photo of the monitors, 1 is main (HDMI) 2 and 3 are the additional monitors over DP.

So, as the crash rate increase with newer drivers seems to be something in the driver? What do you think? What could it be?

Thanks.

Edit: forgot to mention I'm using 4255 at the moment, today it crashed again after 5 days without problems, so it's in the timespan I mentioned. I tried today after the crash to run the Intel INF Updater to be sure I have the latest, after installation of the Intel INF Updater (20 minutes later) it crashed again one time.

[LilithTwilight]

Thank you

I will continue use the Nvidia GPU until I hear from you what to do now.

Kind regards.

[Hugo_Intel · Accepted solution]

Hello LilithTwilight

After carefully reviewing this issue internally with our team, and based on their information and troubleshooting performed we have determined that the best next step will be to process a warranty replacement for your GPU. Please contact your place of purchase so they can help you with the warranty or in case you have any issues with them feel free to contact us directly to explore warranty options. Contact information below:

U.S. and Canada: Intel Customer Support 

Europe, Middle East, and Africa: Intel Customer Support EMEA  

Asia-Pacific: Intel Customer Support APAC  

Latin America: Intel Customer Support LAR   

Best Regards,

Hugo O.

Intel Customer Support Technician.

[LilithTwilight]

Thank you Hugo for the information.

In a first step I will contact the seller, if there are any problems I will contact Intel directly with the contact information you gave me.

Thanks again for your help, I wish you a good day ^_^ 

[Hugo_Intel]

Hello LilithTwilight

We appreciate your understanding and we apologize for any inconvenience as the GPU was not working as expected. Please note that the thread will no longer be monitored. Feel free to open a new topic if you need further assistance.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[LilithTwilight]

Hi Hugo,

just fyi, after the seller was not responding to my request, I got my card replaced then by the Intel support within a week (monday to friday, awesome!).

The new replacement card is working now for 10 days without further problems.

Thank you again for your support  ^_^

Kind regrads.