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ARC A770 16G 无法通过SteamVR连接Valve Index 头显

Bliking
Beginner
2,404 Views

我目前正在使用的Intel Arc A770显卡工作正常,驱动已经更新了最新的4091版本。 我的Valve Index头显无法启动,STEAM VR程序提示:头戴式显示屏幕断开连接,无法进入界面和启动游戏。

在显示设置中可以看到一个 通用显示屏 1080P,当关闭Index头显的电源时,该通用显示屏会从显示设置中被移除。

我已排除硬件连接性问题,所有接口都已正确连接并紧固;同时我使用了旧的设备(Nvidia 1080显卡)来验证头显可以正常工作。

附件提供了SteamVR和INTEL SSU工具导出的尽可能详尽的检查报告,如需要提供进一步调试报告,请告诉我需要怎么做,我很乐意帮助完善ARC显卡在VR领域的功能。

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Jean_Intel
Employee
2,362 Views

Hello Bliking,

 

Thank you for posting on the Intel️® communities. I am sorry to hear you are experiencing issues using your VR headset.

 

Our support is only provided in English. We may not be able to translate the screenshots attached to the thread. To better assist you, we use a translation tool; hence, the translation may not be completely accurate.

 

Intel Arc graphics support for VR headsets continues to evolve as we ramp up our products and add updates to our software stack.

 

Best regards,

Jean O. 

Intel Customer Support Technician


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Bliking
Beginner
2,340 Views

Hello Jean,

Thank you for your reply. There are similar problems in the following links, but no effective solutions can be obtained.

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Jean_Intel
Employee
2,325 Views

Hello Bliking,

 

Thank you for the information provided. 

 

We will proceed to check the issue internally and post back soon with more details.

 

Best regards,

Jean O.

Intel Customer Support Technician


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Jean_Intel
Employee
2,250 Views

Hello Bliking,

 

Thanks for waiting for a response.

 

As we previously mentioned, Intel Arc graphics support for VR headsets continues to evolve as we ramp up our products and add updates to our software stack.

 

Please keep in mind that this thread will no longer be monitored by Intel.

 

Best regards,

Jean O.

Intel Customer Support Technician


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