Adobe After Effects

[Taimun]

Hey Intel

I would like to raise an issue that, no matter what, I just can't launch After Affects on my PC with an Intel arc a770 16GB card. I have tried all the methods, updated to the latest drivers, and all other things in my knowledge. Whenever I launch After Effects, a message comes up, "Advanced 3D is not supported by the current hardware," and after that, the program stops responding and crashes. Please give me a solution. I know this graphics card supports advanced 3D. I think it is a driver issue. PLEASE GIVE ME A SOLUTION.

Thank you in advance.

[RandyT_Intel]

Hello Taimun, 

Thank you for reaching out to us regarding the issue you’re experiencing with your system. To better assist you, I need to gather some additional information. Could you please answer the following questions? 

1. Has this issue occurred before? 
2. Can you please run the System Support Utility (SSU) and share the logs with me? 
3. How did you perform the last update? Did you use a device manager-clean installation or Display Driver Uninstaller (DDU) before updating to the latest graphics driver?  
4. Have you tried rolling back to the previous graphics driver version? 
5. Have you made any recent changes to your system, such as Windows updates, new software installations, or hardware changes, around the time this issue started?
6. Which version of After Effects are you using? Is it the latest version, or have you tried using an older version to see if the problem persists?
7. Are there any other graphics-intensive applications or software that are experiencing similar issues, or is it only After Effects?
8. Do you have an integrated GPU on your system? If so, have you ensured that After Effects is using the Intel Arc A770 instead of the integrated GPU?

Providing this information will help me diagnose the system more accurately and check for available solutions. Thank you for your cooperation, and I look forward to your response. 

Best regards, 

Randy T. 

Intel Customer Support Technician

[RandyT_Intel]

Hi Taimun,

I wanted to follow up regarding the questions and information we shared with you recently. Have you had a chance to review them? Your feedback is invaluable in helping us determine the next best course of action. 

Please let me know if you have any thoughts or if there's anything else you need from us. 

Looking forward to your response! 

Best regards, 

Randy T. 

Intel Customer Support Technician 

[RandyT_Intel]

Hi Taimun, 

Since I have not received any response from you, I will proceed with closing this ticket. Please note that this case will no longer be monitored. 

If you have any new questions or inquiries, kindly submit another ticket, and we will be happy to assist you. 

Thank you for your understanding. 

Best regards, 

Randy T. 

Intel Customer Support Technician