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Adobe Premiere Pro support

lorvar
New Contributor I
2,178 Views

When this product was launched (A770) Intel said Adobe would be supporting the card. In fact it's stil on the ARC page. 8 months later, no AV1, no accelerated renders, no accelerated plugins. Is this just Nvidia interfering and telling Adobe not to comply or is this just not on the "to do" list for everyone?

 

AV1 support and hardware encoding/decoding

Davinci Resolve? Yup

Filmora? Yup

Premiere Pro.......? We know the answer to this.

 

When a $79 program allows this and Premiere doesn't, something smells funny.

 

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Hugo_Intel
Employee
1,975 Views

Hello lorvar


I see there are no further questions related to this topic, so we will be closing this thread. We appreciate your feedback and feel free to open a new topic if you need further assistance.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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Hugo_Intel
Employee
2,115 Views

Hello lorvar


Thank you for posting on the  Intel® ARC™ Graphics Communities. I am sorry you are experiencing issues when trying to use these features in Adobe Premier Pro with your Intel® Arc™ A770 GPU.


Regarding these features AV1 encoding, accelerated plugins, and accelerated renders do you see any error messages or crashes when trying to use them? If possible and applicable please share some screenshots so we can take a look and better understand the problem.


Best regards,


Hugo O.

Inte Customer Support Technician.


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lorvar
New Contributor I
2,107 Views

Hi Hugo.

 

I don't think it's an Intel issue. I think Adobe is just not supporting these options as they promised on the ARC launch. AV1 is not available in export menus or preferences, unlike the other 2 software applications I mentioned.

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Hugo_Intel
Employee
2,087 Views

Hello lorvar


The Intel® Arc™ GPUs have native driver support for AV1 encoding, so as you mentioned the issue might be coming from the software side, however, allow me to check with our team if there is any information regarding this issue.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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Hugo_Intel
Employee
2,055 Views

Hello lorvar


We want to let you know that we are currently working on this issue to come up with a fix for it. The problem is also outlined in our driver release notes. At the moment there is no estimated time for a fix to be released, but know that we are working on this one.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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Hugo_Intel
Employee
1,976 Views

Hello lorvar


I see there are no further questions related to this topic, so we will be closing this thread. We appreciate your feedback and feel free to open a new topic if you need further assistance.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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