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I bought a new graphics card specifically for editing videos in Adobe Premiere, but I was very disappointed, Adobe Premiere takes 1 minute 40 seconds to start. And very frequent crashes of the program. At any random moment the program can crash. Also, the image in the program often just disappears, and sometimes even the image from the desktop disappears. And this is definitely a problem with this graphics card, because I put my old radeon RX580 and there are no problems. Adobe Premier starts in 5 seconds, there are no program crashes, the computer works stably.
This disappointed me very much.
I inserted this card into another computer and there, too, Adobe Premier stopped working adequately, and problems with a long startup of the program also began.
How can I fix this situation?
Attached is a live video of the adobe primer launch.
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- Adobe premiere
- b580
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The problem was the new drivers. I installed the old driver, 101.6325_101.6252, and the problem was partially solved.
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Hello AndrewUA,
Thank you for raising this concern via Intel Community, I do apologize for the frustration but for us to troubleshoot this issue kindly provide an SSU for me to check your system information.
- Download Intel Support System Utility for Window
- Scan: Check the box Everything.
- Click Scan.
- Review: When finished scanning, click Next.
- Click save.
- Attach the SSU .txt file in this thread.
Regards,
John Sergio M.
Intel Customer Support Technician
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Hello, thank you very much for your reply.
With this version of the drivers, all programs start up quite quickly and there are no unpredictable crashes. The only thing that bothers me is the crackling sound when working in the adobe primer.
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Hello AndrewUA,
Thank you for providing the SSU that I requested. Upon checking, you reverted back to version 6557 and somehow help resolves the issue. However, there's a crackling sound when you're working. Is it coming from the GPU?
And also, may I ask if you have tried the clean installation of the Intel Graphics Driver in Windows and DDU?
Regards,
John Sergio M.
Intel Customer Support Technician
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Thank you for your quick response. The crackling sound was detected only in one working project in Adobe Premium, in other projects the sound is fine.
Yes, I used a clean driver installation. Thank you, everything is working great at the moment, I'm happy with the graphics card. It performs very well in games.
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Hello AndrewUA,
I'm glad to hear that the graphics card is functioning well now. If you have any questions about the GPU or need further assistance, feel free to reach out. I'm here to help with anything else you might need.
Best regards,
John Sergio M.
Intel Customer Support Technician
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Hello AndrewUA,
Before we proceed with closing this case, I need to clarify a few details to ensure we fully resolve the issue with the B580 graphics card:
- You stated on Feb 19 that by installing the older drivers (101.6325_101.6252), you partially solved the issue. But based on my record, the driver 101.6559 was released on Feb 10. Can you confirm what the graphics driver version you use on Feb 19 is?
- In Feb 22 you confirmed that the graphics work great; may I confirm if you're referring to version 101.6559 or 101.6252?
- You also mentioned experiencing a "crackling sound" in an Adobe Premiere Pro project. Could you specify which driver version this issue occurs with and provide more details to help us replicate the issue in our lab?
I look forward to your response so we can further investigate this matter.
Best regards,
John Sergio M.
Intel Customer Support Technician
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Hi AndrewUA,
I hope you had the opportunity to review the information I posted. At your earliest convenience, please let me know so we can determine the best course of action to resolve this matter efficiently.
Regards,
John Sergio M.
Intel Customer Support Technician
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Hi, sorry I couldn't get back to you on time. I am currently using the 32.0.101.6257 drivers. With these drivers, the computer works great and all applications start quickly. As it turned out, the problem with crackling sound during editing occurs when I edit video files from Sony cameras. And these crackles are not always there, they occur at random moments. For example, when I edit video files from an iPhone, there are no problems with crackling.
Once again, I apologize for not responding in time.
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Hi AndrewUA,
Thank you for getting back to me. Intel has released a new graphics driver which is 32.0.101.6647. Could you please update your drivers to the latest version and let me know if this improves your computer's performance? If the issue persists after updating, please inform me so I can investigate further. Also, could you confirm if the crackling sound is not originating from the graphics card?
Regards,
John Sergio M.
Intel Customer Support Technician
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Thank you for your response. I have been testing the new drivers for several days now - 32.0.101.6647. I am very pleased with the performance of my computer. All programs start very quickly. Also, the problem with crackling sound during video editing is gone! I am very happy with this result. It's a pleasure to work with this video card. However, I have a new problem. I don't know if it's a driver issue, but I didn't have this problem before. At a random moment, the video rendering in Adobe Premiere may stop. This usually happens when I watch a video on YouTube in the background. Restarting the computer helps. I've attached a screen recording so you can see how the video rendering stops. The project video files have the following 4K (UHD), H265 10bit 4.2.0 characteristics.
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Hi AndrewUA,
Thank you for letting me know that you're satisfied with your computer's performance. Regarding the new issue, I will need to conduct an internal investigation if you need to create a new forum for the new problem.
Regards,
John Sergio M.
Intel Customer Support Technician
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Hello AndrewUA,
Regarding the new issue with Adobe Premiere, you have the option to create a new thread for it. Alternatively, if you prefer, I can open a new case for this concern, and we can continue troubleshooting via email.
Best regards,
John Sergio M.
Intel Customer Support Technician
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Hello AndrewUA,
I've created a case ticket for your concern, and we will continue troubleshooting via email. Please check your inbox and spam folder for my message. I will now close this thread so we can focus on resolving the issue through email.
Best regards,
John Sergio M.
Intel Customer Support Technician
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