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Arc GPU not appearing in Windows graphics settings (Two GPUs)

riskofrainenjoyer
1,125 Views

Hi! I am running a Intel ARC A380 and a Nvidia RTX 3070. I have the RTX 3070 in the first x16 slot on my motherboard, and the ARC gpu in the one below it. I am attempting to assign OBS to run on the ARC gpu, but in windows power management settings, ARC does not appear as a low power option to assign the program to. See picture attached. The arc gpu appeared properly when the nvidia gpu was disabled, but only then. I know ARC is supported, because when the NVIDIA gpu was disabled, it booted and defaulted to that GPU without issue. I am on the current windows 10 installation build 19044.2728. Please let me know if you have more questions/information. Just looking to use this gpu as a video encode and video processing gpu when doing those workloads. Thanks!

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Jean_Intel
Moderator
1,097 Views

Hello riskofrainenjoyer,

 

Thank you for posting on the Intel️® communities. We understand that you are experiencing issues when playing Call of Duty: Modern Warfare II.

 

To have a better understanding of your issue, please provide me with the following:

  • Share with us a screenshot when your  Intel ARC A380 is being detected by the windows power management settings.
  • We would like to gather more information about your system that will help us troubleshoot your issue, so please, provide us with a report using the Intel System Support Utility (Intel SSU):
    • Open the application and click "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View." 
    • Click on the menu where it says: "Summary" to change it to "Detailed View." 
    • To save your scan: click "Next"; then "Save." 

 

Best regards,

Jean O. 

Intel Customer Support Technician


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Jean_Intel
Moderator
1,058 Views

Hello riskofrainenjoyer,


We hope you are doing fine.


Were you able to check the previous post?

Let us know if you still need assistance.


Best regards, 

Jean O.  

Intel Customer Support Technician


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riskofrainenjoyer
981 Views

Hi! I'm very sorry for the late response. If I don't receive a response through this thread, I will post the same question but monitor it more closely. My apologies. Here is the SSU scan, and I will also attach a screenshot of when I am able to get the ARC gpu to appear, by disabling the RTX 3070 in device manager. I will also attach the SSU log when that is done.

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Jean_Intel
Moderator
1,032 Views

Hello riskofrainenjoyer,

 

We hope you are doing fine.

 

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

 

Best regards.

Jean O. 

Intel Customer Support Technician.


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