Bad perfomance in different games with intel arc b580

[hi400o]

Hi,

I have some problems with my new intel arc b580. I am getting bad performance drops in different games:

1. MInecraft, settings 12 chunks renderdistance, high settings

    Perfomance only 40 to 70 fps with drops to 30 fps

2. Fortnite mid. to epic setting

    I have very bad stutters and drops when moving

With my former graphics card (nvidia geforce RTX 3050) I didn't had any problems

My SSU file is attached

Do you have any suggestions of how to fix the problem?

Greetings David

[Rhade]

Check if Resizable BAR is enable. Its a feature that should enable in your MB BIOS. If it is enable you should see as follows:

[hi400o]

Hi Rhade,

Thank you for the suggestion. 

Resizable BAR was in fact disabled, but when I enabled it, I only got a minimal boost.

For reference, with my old card, I got a stable 200 fps in Minecraft.

I also attach a screenshot from Minecraft.

Do you have any other suggestions that could get me better performance? 

Greetings, David.

[Rhade]

Hi David,

At the moment I dont have any other idea, sorry.

[RobbieR_Intel]

Hello hi400o,

Thank you for reaching out. I understand that you are having bad performance while playing Fortnite and Minecraft with your new Intel Arc B580.

Upon checking the SSU Provided, it seems that your Graphics Driver is outdated. With that being said, I highly suggest for you to download the latest graphics driver, ⁠32.0.101.6458. Kindly perform a ⁠Clean Installation when updating your driver to avoid any inconsistencies or errors.

If the issue persists with the new driver, kindly let me know.

Best Regards,

Robbie R.

Intel Customer Support Technician

[hi400o]

Hello Robbie,

Thank you for your advice.

I installed a new driver, and it sadly didn't help.

But I noticed that I only use 20% of my GPU (screenshot).

I don't know if that's the problem.

Greetings,

David.

 

[RobbieR_Intel]

Hello hi400o,

Thank you for answering the following questions and for your response. I would need more time as I further investigate the issue being encountered. I will get back to you once I have an appropriate resolution.

I sincerely appreciate your patience and understanding.

Best Regards,

Robbie R.

Intel Customer Support Technician

[RobbieR_Intel]

Hello hi400o,

Thank you for patiently waiting. To further investigate and replicate the issue, please answer the following questions:

• Are you using a specific Minecraft Launcher or a Version of Minecraft?
• Are you using any Mods?
• Can you generate a CapFrameX report so we can thoroughly check and analyze the performance? Please see Need help? Reporting a bug or issue with Arc GPU? for further instructions
• If possible, can you provide the settings of your game and launcher?
• What is the rendering mode you're using while playing Fortnite?

For Fortnite, kindly follow our troubleshooting at Performance Issues with Fortnite* on Intel® Arc™ Graphics if the issue persists with the provided instructions, kindly let me know.

I look forward to your response!

Best Regards,

Robbie R.

Intel Customer Support Technician

[hi400o]

Hi Robby,

Here are my answers to your questions. 

1. I use the normal Minecraft launcher, but in other launchers, there is the same error.

2. I use no mods. I tried some performance mods like Sodium, but that sadly didn't help.

3. Is attached 

4. Is attached to

5. Sorry that I didn't inform you, but the Fortnite error is fixed after enabling the resizable bar.

I hope this helps you figure out the issues with my graphics card. 

Greetings,

hi400o

[RobbieR_Intel]

Hello hi400o,

Thank you for your prompt response!

Since you've been encountering errors on other launchers in Minecraft, may I know what other Launchers you've been using?

Also, I am glad that with enabling Resizable BAR, the issue with Fortnite has been resolved.

I look forward to your response!

Best Regards,

Robbie R.

Intel Customer Support Technician

[hi400o]

Hi Robbie,

Thank you for your quick response.

I use a lot of Minecraft launchers:

1. For modpacks, I use CurseForge and ATLauncher.

2. For PVP servers (Hypixel), I use the Feather client.

3. For survival, I also use atLauncher.

For the testing, I used the normal Minecraft launcher because

I want to prevent other issues from launchers. 

Greetings,

hi400o

[RobbieR_Intel]

Hi hi400o,

Thank you for providing the requested information. With that being said, I will now further look into the issue being encountered. I will get back to you once I have an appropriate resolution.

I sincerely appreciate your patience and understanding.

Best Regards,

Robbie R.

Intel Customer Support Technician

[RobbieR_Intel]

Hello hi400o,

Thank you for patiently waiting. In Minecraft Java Edition, please disable the following modifications if it is used, and deactivate the shaders to ensure smooth performance during the longevity of the playthrough:

• Complementary Reimagined
• MakeUp - Ultra Fast
• Rethinking Voxels
• Miniature Shader
• Solas Shader

If the issue persists and if you have further questions, kindly let me know.

Best Regards,

Robbie R.

Intel Customer Support Technician

[hi400o]

Hi Robbie,

The shaders have been disabled the whole time during the test.

I also attached a video of the start-up and short gameplay.

Greetings,

hi400o

[RobbieR_Intel]

Hello hi400o,

Thank you for sharing a video of your start-up with Minecraft and for informing me that shaders has been disabled, with that being said, I will further investigate this issue. I will get back to you once an appropriate resolution is available.

Best Regards,

Robbie R.

Intel Customer Support Technician

[RobbieR_Intel]

Hello hi400o,

Thank you for patiently waiting. Please see the simulation that was conducted with the same Processor (Core i5-14400) and Graphics Card (B580) with the latest driver installed, 32.0.101.6259. Upon checking, it seems that the FPS drops or low FPS count is unobservable.

You may see the simulation here: https://www.youtube.com/watch?v=mezWax40HRE

Kindly check the said video and please advise if there are any missing steps that were needed.

Best Regards,

Robbie R.

Intel Customer Support Technician

[SJohn_Intel]

Hello hi400o,

I wanted to follow up and see if you had the opportunity to review the previous recommendation we provided. Please let me know at your earliest convenience so we can determine the best way to resolve this issue.

Best regards,

John S.

Intel Customer Support Technician

[RobbieR_Intel]

Hello hi400o,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Robbie R.

Intel Customer Support Technician