Black Screen after resume - Intel I5 13. Generation -

[mathue]

i suffer from the black screen on resume. This bug has been mentioned in the release notes for quite some time. When will it finally be fixed? All drivers & bios are up to date. The error occurs permanently when the PC goes into hibernation mode and then wakes up again. You can see that the rest of the computer works properly again - the screen remains black. No matter if Hdmi or dvi.

BR.

[AlHill]

So the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

[Jean_Intel]

Hello mathue,

Thank you for posting on the Intel️® communities. We would be more than glad to help you with your issue.

As you have mentioned, the issue has been listed in our driver release notes. However, please note that our driver developer team has been notified and is working on the problems listed in our known issues section. We understand that the problem has been listed for a while, and we apologize for any inconvenience caused by the delay in resolving the issue. Unfortunately, we do not have an estimated timeline or update yet, but please, be assured that we are actively working on a solution.

Best regards

Jean O.

Intel Customer Support Technician

[mathue]

Thank you for the info that an active solution is being sought. I wait then and hope that there will soon be new drivers with the solution.

BR. Mathue 

[Jean_Intel]

Hello mathue,

Thanks for your response.

We understand that you will wait for a driver release with the fix. We appreciate your patience. Since this requires more effort on our end, we will close this thread. If you need additional information, please submit a new question, as this thread will no longer be monitored. 

Best regards

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello mathue,

Before we close the case, we want to recommend that, in case you have XMP enabled on your BIOS, you should disable your XMP profile in BIOS and let us know if it makes any difference. Don't hesitate and let us know whether or not the issue persists.

As we mentioned previously, we are currently working on a solution to this problem. However, we do not have an estimated timeline yet.

Best regards

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello mathue,

We hope you are doing fine.

We would like to know if disabling XMP on your BIOS made any difference to the problem.

Let us know if you still need assistance.

Best regards, 

Jean O.  

Intel Customer Support Technician

[Jean_Intel]

Hello mathue,

We hope you are doing fine.

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Jean O. 

Intel Customer Support Technician.