CS2 Sreaming Problem

[Yerdeniz]

Hi, When I try to stream CS2, when the map loads, the game closes instantly. At the same time, Discord closes itself and opens again. I tried many times but the result is always the same. I broadcast on twitch with obs. Yesterday, I shared the screen with my friend via Discord. Even though it shared for a short time at that time, the game closed itself without any errors.

I have a arc a750, ryzen 5 3600 x 

Arc a 750 versiyon 31.0.101.4824

[Jean_Intel]

Hello OnlyHans,

Thank you for posting in the Intel Communities We would be more than glad to help you. To better assist you, we would like to request more details about your issue. Provide us with the following:

• When did the problem start?
• Is Rezisable BAR/Smart Access Memory enabled?
• Is this the first graphics card installed in your system?
• What troubleshooting steps have you tried?
• Does the crashing issue only occur when streaming? Is CS2 the only affected game?

Best regards,

Jean O.

Intel Customer Support Technician

[Yerdeniz]

• I have had the card since I got it. I bought it 2 weeks ago
• Yes
• Yes. I used 1050 Ti for nearly 2 years. There was no such problem.
• I uninstalled the drivers using DDU. I installed the latest ones. I changed obs settings. When the game was open and opera was opened, it closed. I tried Chrome and the problem persisted. 
• Sometimes it shuts down when not streaming, but only after 6-7 matches. Today I tried phasmophobia, cs go, path of exiles. There is the same problem in phasmophobia, path of exiles. Cs go did not cause any problems. Path of Exiles constantly caused problems even when opera and obs were closed. It closes itself after map installations. He does this very often. Even if it is turned on without any problems, it shuts down again after about 30 minutes.

[Yerdeniz]

Broo My system meets the system requirements of the game very easily and I am using up-to-date drivers. The same computer broadcasts very easily with the 1050ti, so I have the source. I wrote above that Discord and the game crash when obs is not open.

[Yerdeniz]

https://www.twitch.tv/videos/1929580305?no-reload=true  I streamed with Intel Arc Control, same problem.

[Jean_Intel]

Hello Yerdeniz,

Since the game has not been officially launched and the game is still under Early Access, we would like to inform you that it is recommended to report the issue to the Game developer first. However, since you mentioned that the issue is present on other issues, we will continue to provide you support with the other games.

We recommend you run the Display Driver Uninstaller to eliminate all drivers and leftover files from previous driver versions and install driver 31.0.101.4824. Check How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver for instructions. We understand that you already tried it, but we want to complete this process with the new driver. In case you tried it on this version, let us know.

Best regards,

Jean O.

Intel Customer Support Technician

[Yerdeniz]

there was no change

[Jean_Intel]

Hello Yerdeniz,

There is a new driver version that just came out, 31.0.101.4826. Please update your graphics driver to the latest version available and share it with us the outcome.

You mention two streaming application that is currently affected, Discord and OBS software. Can you share with us the versions of both applications? Did you use OBS on other websites besides Twitch?

It is also important to mention that since the Path of Exiles game crashes even if you are not streaming it, we invite you to open a new question for this matter, as this may not be related to the other issue reported (crashing while streaming). Since CS2 is not officially out, and we advise you to contact the game developer first for additional support, we will focus this thread on the game Phasmophobia. Note that it is recommended to keep one issue per thread, as supporting multiple issues may confuse. 

Best regards,

Jean O.

Intel Customer Support Technician

[Yerdeniz]

there was no change

[Jean_Intel]

Hello Yerdeniz,

Thank you for the information provided. We will now go ahead and look into this matter internally. We will be back as soon as we have more details.

Best regards,

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello Yerdeniz,

Thank you for your patience. We are still looking into this matter, but we would like to check which game distribution service are you using to install the Phasmophobia game (Steam, Epic, Microsoft Store). This information would help us to replicate the issue if necessary.

Best regards,

Jean O.

Intel Customer Support Technician

[Yerdeniz]

Steam

[Jean_Intel]

Hello Yerdeniz,

Thank you for the information provided. We will resume our investigation on this matter, and we will post back as soon as we have more details.

Best regards,

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello Yerdeniz,

We appreciate your patience. After looking at this issue, we noticed that the Phasmophobia game is also in early access; hence, we recommend submitting the bug to the developer directly, as the game is still in development. If the developer determines the issue is with the graphics driver, let us know, and we'll take it from there.

Best regards,

Jean O.

Intel Customer Support Technician

[Yerdeniz]

The problem in CS2 has been fixed with the new update. The game no longer closes when OBS is open.

[Jean_Intel]

Hello Yerdeniz,

We are glad to hear that the CS2 issue has been resolved. Thank you for sharing your experience with us, which may help other users.

With regard to the problem with Phasmophobia, as we previously suggested, reporting the issue to the game developer is the best course of action since the game is currently in Early Access. However, if the developer identifies a graphics driver issue, please let us know, and we will provide further support.

As for the Path of Exiles crashing problem, since it occurs even when not streaming, it doesn't seem related to your initial issue reported in this thread. It's best to keep one issue per thread, so we recommend creating a new question for this matter.

We will keep this thread open for a few days and await your response to see if you require further assistance.

Best regards,

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello Yerdeniz,

Since you have not responded in some days, we will proceed to close the thread. Please note that for early access game issues, you should report the issue to the game developer, and you should report one issue per thread to maintain our community organized to better assist you. If you need additional information, open a new thread as this one will no longer be monitored.

Best regards,

Jean O. 

Intel Customer Support Technician