CS2 and TF2 Low FPS with Intel Arc A580

[tosya]

Throughout my use of this video card, I see very low fps in Counter Strike 2 (and TF2 on Suijine card and some others). I would like to try and resolve the issue with someone knowledgeable in this topic, as I am alarmed by these numbers.
My PC:
Amd Ryzen 5 5600
Intel Arc A580 ASRock Challenger
DDR4 Kingston beast 3200mhz 32gb (16x2)
Msi b450m-a pro max II
Settings in cs2 - low.
Settings in TF2 - first three settings are high, the rest are low.
all games are stored on m.2 nvme Apacer AS2280P4 512gb.

In Counter Strike 2 with low settings i have around 120-150fps.

In Casual mode In CS2, where there are more players, fps even worse.

-vulkan doesn't helped me

[JedG_Intel]

Hello tosya,

Thank you for your feedback. We will continue to investigate the issue and I will provide you with an update as soon as new information becomes available.

Additionally, may I kindly ask if you have already created a separate thread for the issue concerning Team Fortress 2? If not, we would appreciate it if you could initiate one so that we can address it appropriately.

Best regards

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello tosya,

I’m following up to share the results of our replication efforts.

We conducted replication testing using the same game settings you provided, across multiple systems equipped with both Intel and non-Intel graphics cards and CPUs. Based on our observations, frame times on the Intel Arc A580 were generally comparable to, or in some cases better than, those on other configurations.

During testing, we did encounter suboptimal performance on one of our lab systems. However, after performing a clean reinstallation of the operating system, the game's performance improved significantly. This suggests that system-level factors may have contributed to the initial performance issues.

In light of our findings, we recommend performing a clean reinstallation of the operating system. Please be advised that this process may result in data loss, so we strongly encourage you to back up any important files before proceeding.

To perform a clean installation, you can download the Windows 11 ISO using this link: https://www.microsoft.com/en-us/software-download/windows11

If you have any questions, please let me know.

Best regards

Jed G.

Intel Customer Support Technician

[tosya]

thank you so much for trying to help me with my problem. Today I will try to do everything that you recommended. 

Again, thank you for answers!

[JedG_Intel]

Hello tosya,

Thank you for your continued efforts. Kindly keep us informed once you have had the opportunity to implement our recommendation.

Best regards

Jed G.

Intel Customer Support Technician

[tosya]

I reinstalled my windows 11 and unfortunately, this did not help in solving my problem.

[JedG_Intel]

Hello tosya,

Thank you for keeping me informed. Rest assured that we'll continue to troubleshoot the issue and get back to you as soon as there's an update.

Best regards

Jed G.

Intel Customer Support Technician

[Felipe_Intel]

Hello @tosya 

Please generate a new CapFrameX performace capture. I would like to compare your current results with mine. As mentioned before, we didn't find significant difference between our GPU and one from our competitors across different platforms. If your current results are similar to the results below, I would say you are under expected behavior. Also note from the second image, the stuttering is negligible. 

After installing your OS, did you just installed the driver, Steam and the game to test? Or did you restore your system with all the other software you usually use, or running something in the background? If so, try a clean boot or re-install the OS and nothing more than the software stricly needed to test the game. 

Also, make sure all BIOS options are set correctly according to our Intel® Arc™ Graphics – Desktop Quick Start Guide for A-Series. 

[JedG_Intel]

Hi tosya,

I'm checking to see if you were able to review our previous post. Kindly check it at your earliest convenience so we can proceed accordingly.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello tosya,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician