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Call of Duty: Modern Warfare III (2023) crash at level load with driver 5186 and later

SHYBORG
Novice
3,629 Views

Hello! I wanted to report a problem I've had with Modern Warfare III ever since the release of driver 31.0.101.5186/31.0.101.5234. Once installing the driver, the game launches, recompiles shaders and levels load fine... Until the game closes. After EACH subsequent launch of the game, I can't load into any levels. I've only tried Warzone, Multiplayer and the Benchmark. But, in each it behaves the same way...

 

The game launches, but once a mach starts (or the benchmark), the game freezes immediately upon the loading screen background. Doesn't lock the PC, but just the exe hangs (leaves an event log each time). Rebooting the PC doesn't help, but kicking off the shader recompile seems to reset it and allows levels to launch if I don't restart the game. Or re-installing the drivers, which forces a recompile does it, too... Clean installs or after a complete DDU wipe doesn't seem to fix this either.

 

Once I go back to 31.0.101.5085/31.0.101.5122 or earlier, all seems right again, though.

 

Here's a copy of the application log entry it leaves:

------

 

Log Name: Application
Source: Application Hang
Date: 2/20/2024 3:11:13 PM
Event ID: 1002
Task Category: Hanging Events
Level: Error
Keywords:
User: SYSTEM
Computer: ------
Description:
The program cod.exe version 2.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Hang" Guid="{c631c3dc-c676-59e4-2db3-5c0af00f9675}" />
<EventID>1002</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>101</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2024-02-20T22:11:13.1824569Z" />
<EventRecordID>2802</EventRecordID>
<Correlation />
<Execution ProcessID="2724" ThreadID="9560" />
<Channel>Application</Channel>
<Computer>------</Computer>
<Security UserID="------" />
</System>
<EventData>
<Data Name="AppName">cod.exe</Data>
<Data Name="AppVersion">2.0.0.0</Data>
<Data Name="ProcessId">0xda8</Data>
<Data Name="StartTime">0x1da6449578dab5e</Data>
<Data Name="TerminationTime">4294967295</Data>
<Data Name="ExeFileName">C:\Games\Call of Duty\_retail_\cod.exe</Data>
<Data Name="ReportId">564cfb8d-efc9-4e47-9ac3-3247ae821de0</Data>
<Data Name="PackageFullName">
</Data>
<Data Name="PackageRelativeAppId">
</Data>
<Data Name="HangType">Top level window is idle</Data>
</EventData>
</Event>

 

------

 

SSU report attached, too. Thanks for any help. Please let me know if I can be of further help to track this down, too.

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4 Replies
SHYBORG
Novice
3,625 Views

Thanks moderator for making sure this post wasn't blocked and lost as spam... I'm hoping someone actually saw this and bumping with a reply because there's been no other response. There's even more reports of this issue now. Is there an Intel support person looking more at this? Thanks!

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RamyerM_Intel
Moderator
3,572 Views

Hello SHYBORG, 


I want to let you know that we were able to reproduce the issue and it has been reported to our driver development team. Once there is any new we'll update this thread as well as this one: https://community.intel.com/t5/Intel-ARC-Graphics/31-0-101-5234-driver-Warzone-2-chrash/m-p/1570268#M12168


Ramyer M. 

Intel Customer Support Technician 



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SHYBORG
Novice
3,559 Views

Thanks for the update, Ramyer! I anxiously await good news from the driver team!

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NormanS_Intel
Moderator
2,331 Views

Hello SHYBORG, 


It's wonderful to learn that your issue has been resolved, as noted in this conversation. With that confirmation, I'll proceed to close this inquiry. Should you require any additional support in the future, please feel free to initiate a new query. Thank you for your understanding, and we're here to help whenever you need us.


Best regards,

Norman S.

Intel Customer Support Engineer


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