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Cannot open DX11 or lower games after PC is on for too long (Unspecified time)

QuirkyConor
Beginner
5,478 Views

If my PC is on for longer then a day (IDK the exact timeframe), games with DX 11 or lower always give a DX error and will not open, I have not seen this issue on any other GPU from AMD and Nvidia, Strictly an issue I see with the ARC A770M, issue resolves on restart. Very annoying and shouldn't be an issue in the first place.

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28 Replies
Jean_Intel
Employee
1,007 Views

Hello QuirkyConor,

 

Thanks for the information provided.

 

We understand that you are still testing your system with the newest drivers. We will wait for you to continue testing this issue to check the outcome after updating drivers. Let us know if you face any inconvenience.

 

Best regards,

Jean O. 

Intel Customer Support Technician


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Jean_Intel
Employee
996 Views

Hello QuirkyConor,


We hope you are doing fine.


Were you able to check the previous post?

Let us know if you still need assistance.


Best regards, 

Jean O.  

Intel Customer Support Technician


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QuirkyConor
Beginner
989 Views

No issues as of yet, but I have not really used any dx11 or lower applications yet

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Jean_Intel
Employee
980 Views

Hello QuirkyConor, 


We are glad to know that you have not faced any issues yet. We understand that you need more time to use DX11 (or lower) applications; we will wait for you to try the application to see if the issue can be replicated after the recommendations we shared.


Best regards, 

Jean O.  

Intel Customer Support Technician


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Jean_Intel
Employee
942 Views

Hello QuirkyConor,


We hope you are doing fine.


Were you able to check the previous post?

Let us know if you still need assistance.


Best regards, 

Jean O.  

Intel Customer Support Technician


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QuirkyConor
Beginner
935 Views

Nothing to add, you can close this thread. If the issue pops up again, ill open a new thread and just copy our progress from here, there.

Thank you for the help Jean

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Jean_Intel
Employee
924 Views

Hello QuirkyConor,

 

We understand that you have nothing to add at the moment. As you requested, we will close this thread now. Please continue testing your system, and if you face any inconvenience, don't hesitate to let us know.

 

 If you need additional information, please submit a new question since this thread will no longer be monitored.  

 

Best regards,

Jean O. 

Intel Customer Support Technician


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Jean_Intel
Employee
915 Views

Hello QuirkyConor,

 

Before we close the thread, we would like to make a last post to let you know that the driver developer team has a fix for the issue of DirectX levels getting lost after the system resumes from Sleep/Hibernation, and it will be included in an upcoming driver. Unfortunately, we are unable to commit to a specific time, but rest assured that the fix will be included very soon.

 

We will now proceed to close this thread. If you need additional information, please submit a new question since this thread will no longer be monitored. 

 

Best regards,

Jean O. 

Intel Customer Support Technician


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