Cant install/uninstall iris driver

[JBurlison]

The installer/uninstaller crashes when launching. Windows event viewer has this error log:

Description: A .NET application failed.
Application: Installer.exe
Path: C:\Users\JBurl\AppData\Local\Temp\Intel\Installer\Installer.exe
Message: A JSON parsing exception occurred in [C:\Program Files\dotnet\shared\Microsoft.WindowsDesktop.App\8.0.14\Microsoft.WindowsDesktop.App.runtimeconfig.json], offset 0 (line 1, column 1): The document is empty.
Invalid framework config.json [C:\Program Files\dotnet\shared\Microsoft.WindowsDesktop.App\8.0.14\Microsoft.WindowsDesktop.App.runtimeconfig.json]

As a side note that probably caused this, the driver was doing an update and the installer crashed during the update:

Description: A .NET application failed.
Application: IntelGraphicsSoftware.exe
Path: C:\Program Files\Intel\Intel Graphics Software\IntelGraphicsSoftware.exe
Message: A JSON parsing exception occurred in [C:\Program Files\dotnet\shared\Microsoft.WindowsDesktop.App\8.0.14\Microsoft.WindowsDesktop.App.runtimeconfig.json], offset 0 (line 1, column 1): The document is empty.
Invalid framework config.json [C:\Program Files\dotnet\shared\Microsoft.WindowsDesktop.App\8.0.14\Microsoft.WindowsDesktop.App.runtimeconfig.json]

[ArchieD_Intel]

Hi JBurlison,

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details:

• When did the issue start? Was it after a specific update?
• What are the troubleshooting steps that you tried so far?
• Have you used DDU to completely remove all residual drivers and installed a new one?
• Can you please provide a video of the issue when installing the driver?

Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here. Help Guide for the Intel® System Support Utility.

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi JBurlison,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi JBurlison,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Archie D.

Intel Customer Support Technician