Constant lags in the game Command & Conquer Generals and Command & Conquer Generals Zero Hour

[gasoline]

AMD Ryzen™ 7 7700X Desktop Processor (Integrated graphics core is disabled in BIOS)
VGA ASRock Intel Arc B580 Steel Legend 12GB OC (BIOS Version 23.0.1051) Resizable BAR Enabled
Motherboards MAG B650M MORTAR WIFI (BIOS Version 7D76vAK) AGESA PI-1.2.0.3a Patch A
Ram DDR5-6000Mhz EXPO profile 2*16Gb(32Gb) Kingston FURY
SSD Samsung 980pro 1Tb + SSD Samsung PM9A1 1Tb
Power Supply Super Flower Leadex III Gold ARGB PRO 650W V2.0 [SF-650F14RG V2.0]
Monitor ACER XV272U Vbmiiprzx 2560x1440 170Hz DisplayPort cable connection

Windows 11 Pro x64 24H2 BILD: 26100.3624
Intel® Graphics Driver 32.0.101.6734 (WHQL Certified)
The cleaning was done using DDU v18.1.1.0 (Safe mode)
AMD Chipset Drivers Revision Number 7.02.13.148

Game:

Command & Conquer Generals (Purchased on Steam) Command & Conquer™ The Ultimate Collection)
Command & Conquer Generals Zero Hour (Purchased on Steam) Command & Conquer™ The Ultimate Collection

Command & Conquer Generals and Command & Conquer Generals Zero Hour
Here, initially, the characters in the background of the game menu move with jerks and when the game itself starts, these jerks continue, the whole game feels like jelly.
I played it on the integrated graphics in the AMD Ryzen 7 7700X processor, there were no problems.

[VonM_Intel]

Hi, gasoline

Thank you for posting in our Community and for providing detailed system specifications and describing the issue you're experiencing with Command & Conquer Generals and Zero Hour. I truly appreciate the effort you’ve put into troubleshooting and the clarity of your report. However, I’ve sent you an email regarding this matter. If it’s not visible in your main inbox, please kindly check your spam or junk folder, as it may have been filtered there.

Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello, gasoline.

Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.

Best regards,

Von M.

Intel Customer Support Technician

[gasoline]

I did a full disk cleanup and a clean installation of licensed Windows 11 Pro. BILD: 26100.3915
This did not help. The game is like jelly.

[gasoline]

I did a full disk cleanup and a clean installation of licensed Windows 11 Pro. BILD: 26100.3915
This did not help. The game is like jelly. The game is like jelly

[ArchieD_Intel]

Hello gasoline,

Thank you for your update. Please acknowledge if you're able to see the email we've sent to your active email address. Please check both your Inbox and Spam folder. Thank you. 

Best regards,

Archie D.

Intel Customer Support Technician

[gasoline]

I see an email in my mailbox. There are no solutions to my problems. What should I answer yet, I don't understand?

[VonM_Intel]

Hello, gasoline.

I apologize for any confusion that may have arisen from our previous correspondence. I understand that your concerns may not have been fully addressed, and I’m committed to supporting you with a clear and effective resolution. To move forward, I’ve sent a follow-up email with further details. Kindly review and respond at your earliest convenience so we can proceed with the appropriate next steps.

Thank you.

Best regards,

Von M.

Intel Customer Support Technician

[gasoline]

Hi!

I don't care which channel to use to solve problems, the main thing is to solve them.

[VonM_Intel]

Hello, gasoline.

Thank you for your message. I completely understood, and we share your goal of resolving the issue promptly.

To ensure all important details are addressed, I’ve sent you an email with key information. Kindly check your inbox at your earliest convenience, as your response there will help us move forward more effectively

Best regards,

Von M.

Intel Customer Support Technician

[gasoline]

Dear friend
From the very beginning I wrote to this forum, describing the problems with these games, I want to help you solve these problems, so that people are not afraid to buy Intel video cards, because this is a good purchase for this price.
But I faced the fact that no one answered me here for a long time, so I wrote directly to Intel and only after that the first answer came.
A whole month has already passed, but these problems have not been solved, I understand that you have a lot of work with drivers, they need to be rewritten for new games.
I also provided all the requested information on this error, showed screenshots and videos, sent diagnostic files and fully described my entire system, down to the version of each driver.
But. I did not see that someone is busy with my problems with the video card, I just get the same type of answers, wait, send me your country of residence, give me a phone number, etc. .. .
We will not be able to contact you with all our desires, except by mail and this forum.
I just wanted to know if anyone is busy solving these problems, and if you were able to reproduce them?
I don't want to participate in any statistical surveys, etc.
I followed all your recommendations, including a clean installation of Windows........
But everything is the same as before, one game crashes in the same place, another lags.

[VonM_Intel]

Hello, gasoline.

Thank you for your detailed follow-up and for your continued patience throughout this process. First and foremost, we want to sincerely acknowledge and appreciate the time and effort you’ve invested in documenting your experience, testing multiple solutions, and providing detailed system diagnostics. Your commitment not only demonstrates technical diligence but also a genuine desire to see Intel’s GPU platform succeed, and for that, we’re truly grateful. I deeply regret that your initial outreach did not receive the timely and focused attention it deserved. You're right to expect better communication and more meaningful engagement, especially after taking all the recommended steps and supplying complete technical data. Yes, we are actively investigating the issues you reported. 

In the meantime, I will need to do further research on this matter and post the response on this thread once available.

Best regards,

Von M.

Intel Customer Support Technician