DXGI_ERROR_DEVICE_REMOVED in ARK ascended

[BenoitNadeau]

A770 8GB randomly crash playing ARK Ascended.

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<FGenericCrashContext>

<RuntimeProperties>

<CrashVersion>3</CrashVersion>

<ExecutionGuid>551039CC4E3CF339F21AF2B59B53EA04</ExecutionGuid>

<CrashGUID>UECC-Windows-BCED7AE84C5F3228F1ABE5972D0C7AB9_0000</CrashGUID>

<IsEnsure>false</IsEnsure>

<IsStall>false</IsStall>

<IsAssert>false</IsAssert>

<CrashType>GPUCrash</CrashType>

<ErrorMessage>LowLevelFatalError [File:E:\ASAContinuous\Engine\Source\Runtime\D3D12RHI\Private\D3D12Util.cpp] [Line: 873] 

GetParentDevice()-&gt;GetParentAdapter()-&gt;CreateCommittedResource(Desc, GetGPUMask(), HeapProps, InCreateState, InResourceStateMode, InCreateState, nullptr, &amp;NewResource, Name, false) failed 

 at E:\ASAContinuous\Engine\Source\Runtime\D3D12RHI\Private\D3D12Allocation.cpp:1452 

 with error DXGI_ERROR_DEVICE_REMOVED

</ErrorMessage>

<CrashReporterMessage></CrashReporterMessage>

<ProcessId>18208</ProcessId>

<SecondsSinceStart>855</SecondsSinceStart>

<IsInternalBuild>false</IsInternalBuild>

<IsPerforceBuild>false</IsPerforceBuild>

<IsSourceDistribution>false</IsSourceDistribution>

<GameName>UE-ShooterGame</GameName>

<ExecutableName>ArkAscended</ExecutableName>

<BuildConfiguration>Shipping</BuildConfiguration>

<GameSessionID></GameSessionID>

<PlatformName>Windows</PlatformName>

<PlatformNameIni>Windows</PlatformNameIni>

<EngineMode>Game</EngineMode>

<EngineModeEx>Unset</EngineModeEx>

<DeploymentName></DeploymentName>

<EngineVersion>5.2.0-0+UE5</EngineVersion>

<CommandLine> -VideoReplayEnabled=false</CommandLine>

<LanguageLCID>0</LanguageLCID>

<AppDefaultLocale>en-US</AppDefaultLocale>

<BuildVersion>UE5-CL-0</BuildVersion>

<Symbols>UE5-CL-0-Win64-Shipping</Symbols>

<IsUERelease>true</IsUERelease>

<IsRequestingExit>false</IsRequestingExit>

<UserName></UserName>

<BaseDir>C:/Program Files (x86)/Steam/steamapps/common/ARK Survival Ascended/ShooterGame/Binaries/Win64/</BaseDir>

<RootDir>C:/Program Files (x86)/Steam/steamapps/common/ARK Survival Ascended/</RootDir>

<MachineId>A23C08CE4EF1454E1A64D6B911FF4DCD</MachineId>

<LoginId>a23c08ce4ef1454e1a64d6b911ff4dcd</LoginId>

<EpicAccountId>1689aad1e5aa40878447ee69367e5f36</EpicAccountId>

<SourceContext></SourceContext>

<UserDescription></UserDescription>

<UserActivityHint></UserActivityHint>

<CrashDumpMode>0</CrashDumpMode>

<GameStateName>ShooterGameState</GameStateName>

<Misc.NumberOfCores>6</Misc.NumberOfCores>

<Misc.NumberOfCoresIncludingHyperthreads>12</Misc.NumberOfCoresIncludingHyperthreads>

<Misc.Is64bitOperatingSystem>1</Misc.Is64bitOperatingSystem>

<Misc.CPUVendor>AuthenticAMD</Misc.CPUVendor>

<Misc.CPUBrand>AMD Ryzen 5 5600G with Radeon Graphics         </Misc.CPUBrand>

<Misc.PrimaryGPUBrand>Intel(R) Arc(TM) A770 Graphics</Misc.PrimaryGPUBrand>

<Misc.OSVersionMajor>Windows 11 (23H2) [10.0.22631.2715]</Misc.OSVersionMajor>

<Misc.OSVersionMinor></Misc.OSVersionMinor>

<MemoryStats.TotalPhysical>50249678848</MemoryStats.TotalPhysical>

<MemoryStats.TotalVirtual>68503289856</MemoryStats.TotalVirtual>

<MemoryStats.PageSize>4096</MemoryStats.PageSize>

<MemoryStats.TotalPhysicalGB>47</MemoryStats.TotalPhysicalGB>

<MemoryStats.AvailablePhysical>24784928768</MemoryStats.AvailablePhysical>

<MemoryStats.AvailableVirtual>21482950656</MemoryStats.AvailableVirtual>

<MemoryStats.UsedPhysical>5187751936</MemoryStats.UsedPhysical>

<MemoryStats.PeakUsedPhysical>6531776512</MemoryStats.PeakUsedPhysical>

<MemoryStats.UsedVirtual>11929792512</MemoryStats.UsedVirtual>

<MemoryStats.PeakUsedVirtual>11994906624</MemoryStats.PeakUsedVirtual>

<MemoryStats.bIsOOM>0</MemoryStats.bIsOOM>

<MemoryStats.OOMAllocationSize>0</MemoryStats.OOMAllocationSize>

<MemoryStats.OOMAllocationAlignment>0</MemoryStats.OOMAllocationAlignment>

<NumMinidumpFramesToIgnore>3</NumMinidumpFramesToIgnore>

<CallStack></CallStack>

<PCallStack>

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ArkAscended  0x00007ff75fc10000 + 4496855         

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ArkAscended  0x00007ff75fc10000 + 12c2e3f         

ArkAscended  0x00007ff75fc10000 + 12bfd94         

ArkAscended  0x00007ff75fc10000 + 1010ccb         

ArkAscended  0x00007ff75fc10000 + 50f03bc         

ArkAscended  0x00007ff75fc10000 + 50f4997         

ArkAscended  0x00007ff75fc10000 + 50f66c7         

ArkAscended  0x00007ff75fc10000 + 4be7beb         

ArkAscended  0x00007ff75fc10000 + 50de2a3         

ArkAscended  0x00007ff75fc10000 + 50fee31         

ArkAscended  0x00007ff75fc10000 + 3d6648e         

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ArkAscended  0x00007ff75fc10000 + 3d65c93         

ArkAscended  0x00007ff75fc10000 + 3d76190         

ArkAscended  0x00007ff75fc10000 + 3dac0b4         

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ArkAscended  0x00007ff75fc10000 + 3d65c93         

ArkAscended  0x00007ff75fc10000 + 3d76190         

ArkAscended  0x00007ff75fc10000 + 3dac0b4         

ArkAscended  0x00007ff75fc10000 + 3ef2f06         

ArkAscended  0x00007ff75fc10000 + 3ef2d5c         

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ArkAscended  0x00007ff75fc10000 + 3d76190         

ArkAscended  0x00007ff75fc10000 + 3dac0b4         

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ArkAscended  0x00007ff75fc10000 + 3d65c93         

ArkAscended  0x00007ff75fc10000 + 3d76190         

ArkAscended  0x00007ff75fc10000 + 3dac0b4         

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ArkAscended  0x00007ff75fc10000 + 3ef2f06         

ArkAscended  0x00007ff75fc10000 + 3ef2d5c         

KERNEL32     0x00007ffeb5180000 + 1257d           

ntdll        0x00007ffeb6350000 + 5aa58           

</CallStack>

<IsCrashed>false</IsCrashed>

<Registers></Registers>

<ThreadID>2248</ThreadID>

<ThreadName>Reserve Worker #3</ThreadName>

</Thread>

<Thread><CallStack>ntdll        0x00007ffeb6350000 + 9f3f4           

KERNELBASE   0x00007ffeb3c80000 + 344ee           

ArkAscended  0x00007ff75fc10000 + 3eee998         

ArkAscended  0x00007ff75fc10000 + 3d64553         

ArkAscended  0x00007ff75fc10000 + 3dac0b4         

ArkAscended  0x00007ff75fc10000 + 3ef2f06         

ArkAscended  0x00007ff75fc10000 + 3ef2d5c         

KERNEL32     0x00007ffeb5180000 + 1257d           

ntdll        0x00007ffeb6350000 + 5aa58           

</CallStack>

<IsCrashed>false</IsCrashed>

<Registers></Registers>

<ThreadID>27756</ThreadID>

<ThreadName>Reserve Worker #4</ThreadName>

</Thread>

<Thread><CallStack>ntdll        0x00007ffeb6350000 + 9f3f4           

KERNELBASE   0x00007ffeb3c80000 + 344ee           

ArkAscended  0x00007ff75fc10000 + 3eee998         

ArkAscended  0x00007ff75fc10000 + 3d64553         

ArkAscended  0x00007ff75fc10000 + 3dac0b4         

ArkAscended  0x00007ff75fc10000 + 3ef2f06         

ArkAscended  0x00007ff75fc10000 + 3ef2d5c         

KERNEL32     0x00007ffeb5180000 + 1257d           

ntdll        0x00007ffeb6350000 + 5aa58           

</CallStack>

<IsCrashed>false</IsCrashed>

<Registers></Registers>

<ThreadID>5004</ThreadID>

<ThreadName>Reserve Worker #5</ThreadName>

</Thread>

<Thread><CallStack>ntdll        0x00007ffeb6350000 + 9f3f4           

KERNELBASE   0x00007ffeb3c80000 + 344ee           

ArkAscended  0x00007ff75fc10000 + 3eee998         

ArkAscended  0x00007ff75fc10000 + 3d64553         

ArkAscended  0x00007ff75fc10000 + 3dac0b4         

ArkAscended  0x00007ff75fc10000 + 3ef2f06         

ArkAscended  0x00007ff75fc10000 + 3ef2d5c         

KERNEL32     0x00007ffeb5180000 + 1257d           

ntdll        0x00007ffeb6350000 + 5aa58           

</CallStack>

<IsCrashed>false</IsCrashed>

<Registers></Registers>

<ThreadID>11480</ThreadID>

<ThreadName>Reserve Worker #6</ThreadName>

</Thread>

<Thread><CallStack>ntdll        0x00007ffeb6350000 + 9f3f4           

KERNELBASE   0x00007ffeb3c80000 + 344ee           

ArkAscended  0x00007ff75fc10000 + 3eee998         

ArkAscended  0x00007ff75fc10000 + 3d64553         

ArkAscended  0x00007ff75fc10000 + 3dac0b4         

ArkAscended  0x00007ff75fc10000 + 3ef2f06         

ArkAscended  0x00007ff75fc10000 + 3ef2d5c         

KERNEL32     0x00007ffeb5180000 + 1257d           

ntdll        0x00007ffeb6350000 + 5aa58           

</CallStack>

<IsCrashed>false</IsCrashed>

<Registers></Registers>

<ThreadID>23728</ThreadID>

<ThreadName>Reserve Worker #7</ThreadName>

</Thread>

<Thread><CallStack>ntdll        0x00007ffeb6350000 + 9f3f4           

KERNELBASE   0x00007ffeb3c80000 + 344ee           

ArkAscended  0x00007ff75fc10000 + 3eee998         

ArkAscended  0x00007ff75fc10000 + 3d64553         

ArkAscended  0x00007ff75fc10000 + 3dac0b4         

ArkAscended  0x00007ff75fc10000 + 3ef2f06         

ArkAscended  0x00007ff75fc10000 + 3ef2d5c         

KERNEL32     0x00007ffeb5180000 + 1257d           

ntdll        0x00007ffeb6350000 + 5aa58           

</CallStack>

<IsCrashed>false</IsCrashed>

<Registers></Registers>

<ThreadID>6080</ThreadID>

<ThreadName>Reserve Worker #8</ThreadName>

</Thread>

<Thread><CallStack>ntdll        0x00007ffeb6350000 + 9f3f4           

KERNELBASE   0x00007ffeb3c80000 + 344ee           

ArkAscended  0x00007ff75fc10000 + 3eee998         

ArkAscended  0x00007ff75fc10000 + 3d64553         

ArkAscended  0x00007ff75fc10000 + 3dac0b4         

ArkAscended  0x00007ff75fc10000 + 3ef2f06         

ArkAscended  0x00007ff75fc10000 + 3ef2d5c         

KERNEL32     0x00007ffeb5180000 + 1257d           

ntdll        0x00007ffeb6350000 + 5aa58           

</CallStack>

<IsCrashed>false</IsCrashed>

<Registers></Registers>

<ThreadID>26576</ThreadID>

<ThreadName>Reserve Worker #9</ThreadName>

</Thread>

<Thread><CallStack>ntdll        0x00007ffeb6350000 + 9f3f4           

KERNELBASE   0x00007ffeb3c80000 + 344ee           

ArkAscended  0x00007ff75fc10000 + 3eee998         

ArkAscended  0x00007ff75fc10000 + 59805cc         

ArkAscended  0x00007ff75fc10000 + 3ef2f06         

ArkAscended  0x00007ff75fc10000 + 3ef2d5c         

KERNEL32     0x00007ffeb5180000 + 1257d           

ntdll        0x00007ffeb6350000 + 5aa58           

</CallStack>

<IsCrashed>false</IsCrashed>

<Registers></Registers>

<ThreadID>24548</ThreadID>

<ThreadName>FMediaTicker</ThreadName>

</Thread>

<Thread><CallStack>ntdll        0x00007ffeb6350000 + 9f9f4           

ntdll        0x00007ffeb6350000 + 551b3           

KERNELBASE   0x00007ffeb3c80000 + 4506d           

ArkAscended  0x00007ff75fc10000 + 451eb36         

ArkAscended  0x00007ff75fc10000 + 3ef2f06         

ArkAscended  0x00007ff75fc10000 + 3ef2d5c         

KERNEL32     0x00007ffeb5180000 + 1257d           

ntdll        0x00007ffeb6350000 + 5aa58           

</CallStack>

<IsCrashed>false</IsCrashed>

<Registers></Registers>

<ThreadID>16980</ThreadID>

<ThreadName>HttpManagerThread</ThreadName>

</Thread>

<Thread><CallStack>ntdll        0x00007ffeb6350000 + 9f3f4           

KERNELBASE   0x00007ffeb3c80000 + 344ee           

ArkAscended  0x00007ff75fc10000 + 3eee998         

ArkAscended  0x00007ff75fc10000 + eb8d46          

ArkAscended  0x00007ff75fc10000 + 3ef2f06         

ArkAscended  0x00007ff75fc10000 + 3ef2d5c         

KERNEL32     0x00007ffeb5180000 + 1257d           

ntdll        0x00007ffeb6350000 + 5aa58           

</CallStack>

<IsCrashed>false</IsCrashed>

<Registers></Registers>

<ThreadID>6460</ThreadID>

<ThreadName>OnlineAsyncTaskThreadSteam DefaultInstance</ThreadName>

</Thread>

<Thread><CallStack>ntdll        0x00007ffeb6350000 + 9f3f4           

KERNELBASE   0x00007ffeb3c80000 + 344ee           

ArkAscended  0x00007ff75fc10000 + 3eee998         

ArkAscended  0x00007ff75fc10000 + 3e8391e         

ArkAscended  0x00007ff75fc10000 + 3dac0b4         

ArkAscended  0x00007ff75fc10000 + 3ef2f06         

ArkAscended  0x00007ff75fc10000 + 3ef2d5c         

KERNEL32     0x00007ffeb5180000 + 1257d           

ntdll        0x00007ffeb6350000 + 5aa58           

</CallStack>

<IsCrashed>false</IsCrashed>

<Registers></Registers>

<ThreadID>24540</ThreadID>

<ThreadName>OutputDeviceRedirector</ThreadName>

</Thread>

<Thread><CallStack>ntdll        0x00007ffeb6350000 + 9f3f4           

KERNELBASE   0x00007ffeb3c80000 + 344ee           

ArkAscended  0x00007ff75fc10000 + 3eee998         

ArkAscended  0x00007ff75fc10000 + 3db19ae         

ArkAscended  0x00007ff75fc10000 + 3ef2f06         

ArkAscended  0x00007ff75fc10000 + 3ef2d5c         

KERNEL32     0x00007ffeb5180000 + 1257d           

ntdll        0x00007ffeb6350000 + 5aa58           

</CallStack>

<IsCrashed>false</IsCrashed>

<Registers></Registers>

<ThreadID>11184</ThreadID>

<ThreadName>IOThreadPool #0</ThreadName>

</Thread>

<Thread><CallStack>ntdll        0x00007ffeb6350000 + 9f3f4           

KERNELBASE   0x00007ffeb3c80000 + 344ee           

ArkAscended  0x00007ff75fc10000 + 3eee998         

ArkAscended  0x00007ff75fc10000 + 3db19ae         

ArkAscended  0x00007ff75fc10000 + 3ef2f06         

ArkAscended  0x00007ff75fc10000 + 3ef2d5c         

KERNEL32     0x00007ffeb5180000 + 1257d           

ntdll        0x00007ffeb6350000 + 5aa58           

</CallStack>

<IsCrashed>false</IsCrashed>

<Registers></Registers>

<ThreadID>24868</ThreadID>

<ThreadName>IOThreadPool #1</ThreadName>

</Thread>

<Thread><CallStack>ntdll        0x00007ffeb6350000 + 9f3f4           

KERNELBASE   0x00007ffeb3c80000 + 344ee           

ArkAscended  0x00007ff75fc10000 + 3eee998         

ArkAscended  0x00007ff75fc10000 + 3db19ae         

ArkAscended  0x00007ff75fc10000 + 3ef2f06         

ArkAscended  0x00007ff75fc10000 + 3ef2d5c         

KERNEL32     0x00007ffeb5180000 + 1257d           

ntdll        0x00007ffeb6350000 + 5aa58           

</CallStack>

<IsCrashed>false</IsCrashed>

<Registers></Registers>

<ThreadID>13516</ThreadID>

<ThreadName>IOThreadPool #2</ThreadName>

</Thread>

<Thread><CallStack>ntdll        0x00007ffeb6350000 + 9f3f4           

KERNELBASE   0x00007ffeb3c80000 + 344ee           

ArkAscended  0x00007ff75fc10000 + 3eee998         

ArkAscended  0x00007ff75fc10000 + 3db19ae         

ArkAscended  0x00007ff75fc10000 + 3ef2f06         

ArkAscended  0x00007ff75fc10000 + 3ef2d5c         

KERNEL32     0x00007ffeb5180000 + 1257d           

ntdll        0x00007ffeb6350000 + 5aa58           

</CallStack>

<IsCrashed>false</IsCrashed>

<Registers></Registers>

<ThreadID>21552</ThreadID>

<ThreadName>IOThreadPool #3</ThreadName>

</Thread>

<Thread><CallStack>ntdll        0x00007ffeb6350000 + 9f3f4           

KERNELBASE   0x00007ffeb3c80000 + 344ee           

ArkAscended  0x00007ff75fc10000 + 3eee998         

ArkAscended  0x00007ff75fc10000 + 594c252         

ArkAscended  0x00007ff75fc10000 + 3ef2f06         

ArkAscended  0x00007ff75fc10000 + 3ef2d5c         

KERNEL32     0x00007ffeb5180000 + 1257d           

ntdll        0x00007ffeb6350000 + 5aa58           

</CallStack>

<IsCrashed>false</IsCrashed>

<Registers></Registers>

<ThreadID>25192</ThreadID>

<ThreadName>IoService</ThreadName>

</Thread>

<Thread><CallStack>ntdll        0x00007ffeb6350000 + 9f3f4           

KERNELBASE   0x00007ffeb3c80000 + 344ee           

ArkAscended  0x00007ff75fc10000 + 3eee998         

ArkAscended  0x00007ff75fc10000 + 3e049b6         

ArkAscended  0x00007ff75fc10000 + 3ef2f06         

ArkAscended  0x00007ff75fc10000 + 3ef2d5c         

KERNEL32     0x00007ffeb5180000 + 1257d           

ntdll        0x00007ffeb6350000 + 5aa58           

</CallStack>

<IsCrashed>false</IsCrashed>

<Registers></Registers>

<ThreadID>24264</ThreadID>

<ThreadName>IoDispatcher</ThreadName>

</Thread>

<Thread><CallStack>ntdll        0x00007ffeb6350000 + a2f64           

ntdll        0x00007ffeb6350000 + 33c03           

ntdll        0x00007ffeb6350000 + 218e4           

ntdll        0x00007ffeb6350000 + 216d2           

ArkAscended  0x00007ff75fc10000 + 44f9a11         

ArkAscended  0x00007ff75fc10000 + 44e63de         

ArkAscended  0x00007ff75fc10000 + 44d6d19         

ArkAscended  0x00007ff75fc10000 + 44e62e0         

ArkAscended  0x00007ff75fc10000 + 44e348f         

ArkAscended  0x00007ff75fc10000 + 3ef2f06         

ArkAscended  0x00007ff75fc10000 + 3ef2d5c         

KERNEL32     0x00007ffeb5180000 + 1257d           

ntdll        0x00007ffeb6350000 + 5aa58           

</CallStack>

<IsCrashed>false</IsCrashed>

<Registers></Registers>

<ThreadID>11360</ThreadID>

<ThreadName>RHIInterruptThread</ThreadName>

</Thread>

<Thread><CallStack>ntdll        0x00007ffeb6350000 + 9f3f4           

KERNELBASE   0x00007ffeb3c80000 + 344ee           

ArkAscended  0x00007ff75fc10000 + 44e34a7         

ArkAscended  0x00007ff75fc10000 + 3ef2f06         

ArkAscended  0x00007ff75fc10000 + 3ef2d5c         

KERNEL32     0x00007ffeb5180000 + 1257d           

ntdll        0x00007ffeb6350000 + 5aa58           

</CallStack>

<IsCrashed>false</IsCrashed>

<Registers></Registers>

<ThreadID>22956</ThreadID>

<ThreadName>RHISubmissionThread</ThreadName>

</Thread>

<Thread><CallStack>ntdll        0x00007ffeb6350000 + 9f3f4           

KERNELBASE   0x00007ffeb3c80000 + 344ee           

ArkAscended  0x00007ff75fc10000 + 3eee998         

ArkAscended  0x00007ff75fc10000 + 3d6646b         

ArkAscended  0x00007ff75fc10000 + 46b92e1         

ArkAscended  0x00007ff75fc10000 + 3ef2f06         

ArkAscended  0x00007ff75fc10000 + 3ef2d5c         

KERNEL32     0x00007ffeb5180000 + 1257d           

ntdll        0x00007ffeb6350000 + 5aa58           

</CallStack>

<IsCrashed>false</IsCrashed>

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<ThreadID>28120</ThreadID>

<ThreadName>RHIThread</ThreadName>

</Thread>

<Thread><CallStack>ntdll         0x00007ffeb6350000 + 9f3f4           

KERNELBASE    0x00007ffeb3c80000 + 344ee           

ArkAscended   0x00007ff75fc10000 + 3ed8f0c         

ArkAscended   0x00007ff75fc10000 + 726d6de         

VCRUNTIME140  0x00007ffe8cfd0000 + ecd0            

ntdll         0x00007ffeb6350000 + a441f           

ntdll         0x00007ffeb6350000 + 1e466           

ntdll         0x00007ffeb6350000 + 54475           

KERNELBASE    0x00007ffeb3c80000 + 6565c           

ArkAscended   0x00007ff75fc10000 + 3ed904e         

ArkAscended   0x00007ff75fc10000 + 3e82590         

ArkAscended   0x00007ff75fc10000 + 44f9b46         

ArkAscended   0x00007ff75fc10000 + 449443c         

ArkAscended   0x00007ff75fc10000 + 4496855         

ArkAscended   0x00007ff75fc10000 + 44a90ca         

ArkAscended   0x00007ff75fc10000 + 44969a1         

ArkAscended   0x00007ff75fc10000 + 4497130         

ArkAscended   0x00007ff75fc10000 + 4496e98         

ArkAscended   0x00007ff75fc10000 + 1064c09         

ArkAscended   0x00007ff75fc10000 + 12c2e3f         

ArkAscended   0x00007ff75fc10000 + 12bfd94         

ArkAscended   0x00007ff75fc10000 + 1010ccb         

ArkAscended   0x00007ff75fc10000 + 50f03bc         

ArkAscended   0x00007ff75fc10000 + 50f4997         

ArkAscended   0x00007ff75fc10000 + 50f66c7         

ArkAscended   0x00007ff75fc10000 + 4be7beb         

ArkAscended   0x00007ff75fc10000 + 50de2a3         

ArkAscended   0x00007ff75fc10000 + 50fee31         

ArkAscended   0x00007ff75fc10000 + 3d6648e         

ArkAscended   0x00007ff75fc10000 + 46b9530         

ArkAscended   0x00007ff75fc10000 + 46b97f3         

ArkAscended   0x00007ff75fc10000 + 3ef2f06         

ArkAscended   0x00007ff75fc10000 + 3ef2d5c         

KERNEL32      0x00007ffeb5180000 + 1257d           

ntdll         0x00007ffeb6350000 + 5aa58           

</CallStack>

<IsCrashed>true</IsCrashed>

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<ThreadID>24208</ThreadID>

<ThreadName>RenderThread 0</ThreadName>

</Thread>

<Thread><CallStack>ntdll        0x00007ffeb6350000 + 9f9f4           

ntdll        0x00007ffeb6350000 + 551b3           

KERNELBASE   0x00007ffeb3c80000 + 4506d           

ArkAscended  0x00007ff75fc10000 + 3eee6ea         

ArkAscended  0x00007ff75fc10000 + 46b9a37         

ArkAscended  0x00007ff75fc10000 + 3ef2f06         

ArkAscended  0x00007ff75fc10000 + 3ef2d5c         

KERNEL32     0x00007ffeb5180000 + 1257d           

ntdll        0x00007ffeb6350000 + 5aa58           

</CallStack>

<IsCrashed>false</IsCrashed>

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<ThreadID>17892</ThreadID>

<ThreadName>RTHeartBeat 0</ThreadName>

</Thread>

<Thread><CallStack>ntdll        0x00007ffeb6350000 + 9f3f4           

KERNELBASE   0x00007ffeb3c80000 + 344ee           

ArkAscended  0x00007ff75fc10000 + 3eee998         

ArkAscended  0x00007ff75fc10000 + 3f86487         

ArkAscended  0x00007ff75fc10000 + 3ef2f06         

ArkAscended  0x00007ff75fc10000 + 3ef2d5c         

KERNEL32     0x00007ffeb5180000 + 1257d           

ntdll        0x00007ffeb6350000 + 5aa58           

</CallStack>

<IsCrashed>false</IsCrashed>

<Registers></Registers>

<ThreadID>21740</ThreadID>

<ThreadName>FAsyncLoadingThread</ThreadName>

</Thread>

<Thread><CallStack>ntdll        0x00007ffeb6350000 + 9f9f4           

ntdll        0x00007ffeb6350000 + 551b3           

KERNELBASE   0x00007ffeb3c80000 + 4506d           

ArkAscended  0x00007ff75fc10000 + 3eee6ea         

ArkAscended  0x00007ff75fc10000 + 65eb000         

ArkAscended  0x00007ff75fc10000 + 3ef2f06         

ArkAscended  0x00007ff75fc10000 + 3ef2d5c         

KERNEL32     0x00007ffeb5180000 + 1257d           

ntdll        0x00007ffeb6350000 + 5aa58           

</CallStack>

<IsCrashed>false</IsCrashed>

<Registers></Registers>

<ThreadID>10072</ThreadID>

<ThreadName>ScreenSaverInhibitor</ThreadName>

</Thread>

<Thread><CallStack>ntdll        0x00007ffeb6350000 + 9f3f4           

KERNELBASE   0x00007ffeb3c80000 + 344ee           

ArkAscended  0x00007ff75fc10000 + 3eee998         

ArkAscended  0x00007ff75fc10000 + 5542ff7         

ArkAscended  0x00007ff75fc10000 + 3ef2f06         

ArkAscended  0x00007ff75fc10000 + 3ef2d5c         

KERNEL32     0x00007ffeb5180000 + 1257d           

ntdll        0x00007ffeb6350000 + 5aa58           

</CallStack>

<IsCrashed>false</IsCrashed>

<Registers></Registers>

<ThreadID>26880</ThreadID>

<ThreadName>AudioMixerNullCallbackThread</ThreadName>

</Thread>

<Thread><CallStack>ntdll        0x00007ffeb6350000 + 9f3f4           

KERNELBASE   0x00007ffeb3c80000 + 344ee           

ArkAscended  0x00007ff75fc10000 + 3eee998         

ArkAscended  0x00007ff75fc10000 + 5542bf7         

ArkAscended  0x00007ff75fc10000 + 5542c8e         

ArkAscended  0x00007ff75fc10000 + 3ef2f06         

ArkAscended  0x00007ff75fc10000 + 3ef2d5c         

KERNEL32     0x00007ffeb5180000 + 1257d           

ntdll        0x00007ffeb6350000 + 5aa58           

</CallStack>

<IsCrashed>false</IsCrashed>

<Registers></Registers>

<ThreadID>2616</ThreadID>

<ThreadName>AudioMixerRenderThread(1)</ThreadName>

</Thread>

<Thread><CallStack>ntdll        0x00007ffeb6350000 + 9f3f4           

KERNELBASE   0x00007ffeb3c80000 + 344ee           

ArkAscended  0x00007ff75fc10000 + 3eee998         

ArkAscended  0x00007ff75fc10000 + 3db19ae         

ArkAscended  0x00007ff75fc10000 + 3ef2f06         

ArkAscended  0x00007ff75fc10000 + 3ef2d5c         

KERNEL32     0x00007ffeb5180000 + 1257d           

ntdll        0x00007ffeb6350000 + 5aa58           

</CallStack>

<IsCrashed>false</IsCrashed>

<Registers></Registers>

<ThreadID>20820</ThreadID>

<ThreadName>cfcore_io_threads #0</ThreadName>

</Thread>

<Thread><CallStack>ntdll        0x00007ffeb6350000 + 9f3f4           

KERNELBASE   0x00007ffeb3c80000 + 344ee           

ArkAscended  0x00007ff75fc10000 + 3eee998         

ArkAscended  0x00007ff75fc10000 + 3db19ae         

ArkAscended  0x00007ff75fc10000 + 3ef2f06         

ArkAscended  0x00007ff75fc10000 + 3ef2d5c         

KERNEL32     0x00007ffeb5180000 + 1257d           

ntdll        0x00007ffeb6350000 + 5aa58           

</CallStack>

<IsCrashed>false</IsCrashed>

<Registers></Registers>

<ThreadID>27748</ThreadID>

<ThreadName>cfcore_compression_threads #0</ThreadName>

</Thread>

<Thread><CallStack>ntdll        0x00007ffeb6350000 + 9f3f4           

KERNELBASE   0x00007ffeb3c80000 + 344ee           

ArkAscended  0x00007ff75fc10000 + 3eee998         

ArkAscended  0x00007ff75fc10000 + 3fee692         

ArkAscended  0x00007ff75fc10000 + 3ef2f06         

ArkAscended  0x00007ff75fc10000 + 3ef2d5c         

KERNEL32     0x00007ffeb5180000 + 1257d           

ntdll        0x00007ffeb6350000 + 5aa58           

</CallStack>

<IsCrashed>false</IsCrashed>

<Registers></Registers>

<ThreadID>10444</ThreadID>

<ThreadName>FAsyncPurge</ThreadName>

</Thread>

</Threads>

</RuntimeProperties>

<PlatformProperties>

<PlatformIsRunningWindows>1</PlatformIsRunningWindows>

<IsRunningOnBattery>false</IsRunningOnBattery>

<PlatformCallbackResult>0</PlatformCallbackResult>

<CrashTrigger>0</CrashTrigger>

</PlatformProperties>

<EngineData>

<MatchingDPStatus>WindowsNo errors</MatchingDPStatus>

<RHI.IntegratedGPU>false</RHI.IntegratedGPU>

<RHI.DriverDenylisted>false</RHI.DriverDenylisted>

<RHI.D3DDebug>false</RHI.D3DDebug>

<RHI.Breadcrumbs>false</RHI.Breadcrumbs>

<RHI.DRED>false</RHI.DRED>

<RHI.DREDContext>false</RHI.DREDContext>

<RHI.Aftermath>false</RHI.Aftermath>

<RHI.RHIName>D3D12</RHI.RHIName>

<RHI.AdapterName>Intel(R) Arc(TM) A770 Graphics</RHI.AdapterName>

<RHI.UserDriverVersion>31.0.101.4953</RHI.UserDriverVersion>

<RHI.InternalDriverVersion>31.0.101.4953</RHI.InternalDriverVersion>

<RHI.DriverDate>11-7-2023</RHI.DriverDate>

<RHI.FeatureLevel>SM6</RHI.FeatureLevel>

<RHI.GPUVendor>Intel</RHI.GPUVendor>

<RHI.DeviceId>56A0</RHI.DeviceId>

<DeviceProfile.Name>Windows</DeviceProfile.Name>

<Platform.AppHasFocus>true</Platform.AppHasFocus>

</EngineData>

<GameData>

<__sentry>{

&quot;release&quot;: &quot;asa&quot;,

&quot;environment&quot;: &quot;Windows&quot;,

&quot;user&quot;:

{

&quot;ip_address&quot;: &quot;{{auto}}&quot;,

&quot;User Address&quot;: &quot;&quot;,

&quot;Server Address&quot;: &quot;5.62.117.13&quot;,

&quot;bIsAdmin&quot;: 0

},

&quot;tags&quot;:

{

&quot;IsLowMemoryPlatform&quot;: &quot;0&quot;,

&quot;Computer Name&quot;: &quot;1051MALOUIN&quot;,

&quot;Computer Username&quot;: &quot;benoi&quot;

},

&quot;contexts&quot;:

{

&quot;character&quot;:

{

&quot;name&quot;: &quot;BenitoLeger&quot;,

&quot;tribe&quot;: &quot;Benitotopia&quot;,

&quot;tribeID&quot;: 1384710349,

&quot;recentRidingDino&quot;: &quot;Argent_Character_BP_C_2147477555&quot;,

&quot;recentRidingDinoID&quot;: 1.0418267643158282e+18

}

}

}</__sentry>

</GameData>

</FGenericCrashContext>

[Hugo_Intel]

Hello BenoitNadeau

Thank you for posting on the Intel® ARC™ Graphics Communities.

We have received reports of low performance in Ark Survival: Ascended, but no reports of crashes, so we will be willing to check and help you with this issue.

I would like to first get your hardware and driver details so we can check there are no issues with the system, please share a log file from the Intel® System Support Utility so we can take a look at your specs.

I would also like to know the graphics settings you are using while playing and please make sure that you have Reziable Bar enabled on your system to ensure the best possible compatibility and performance.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[BenoitNadeau]

I am using 

-1080p

-Everything at low.

-Resizable bar was enabled in my BIOS.

I encounter this same issue no matter i am using DX12 or DX11. It happens randomly so there are no clear steps to reproduce.

Also, according to my search, it appears other player using non intel GPU such as NVidias are also having similar issue.

[BenoitNadeau]

I have escalated the same bug at WildCard studio.

https://survivetheark.com/index.php?/bugs/ark-ascended-dxgi_error_device_hung-r39545/&tab=comments#comment-141518

[BenoitNadeau]

Also, in this post, peoples are discussion similiar issue but involving different GPU (other brands).

https://www.reddit.com/r/ARK/comments/17l8m52/ark_survival_ascended_keeps_crashing_and_showing/

[Hugo_Intel · Accepted solution]

Hello BenoitNadeau

Thank you for the information. Taking a look at the game's forum site on Steam and the Reddit thread you shared, I do see multiple reports of crashes in different GPUs as well, so this might be more related to a game issue that needs optimization patches from the developer side rather than driver optimization. I see as well that the game is currently in an early access state so it is not a complete game yet, however, as mentioned in our previous post we are willing to take a further look and see if something can be done from our side. I have a couple of recommendations for you after taking a look at the SSU file you shared.

1. Disable the AMD iGPU from your motherboard's BIOS to make sure there are no driver conflicts with the Arc GPU and to make sure the game only uses the Arc GPU.
2. Uninstall your current driver using Display Driver Uninstaller, and update to the latest version 31.0.101.4972.

Best regards,

Hugo O.

Intel Customer Support Technician.

[BenoitNadeau]

I believe you are right, it looks more like a UE5/ASA bug. I have created that same bug report on ARK web site too. Also, im already on latest beta drivers released yesterday. I didint crash since last week end to be honest. Thanks for your time. 

[Hugo_Intel]

Hello BenoitNadeau

In this case, I will pass the information to our team so just in case there is any news related to this game we can share it with you. before closing this topic.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[NormanS_Intel]

Hello BenoitNadeau,

Thank you for your patience. After a detailed investigation and replication, I'm pleased to inform you that the issue has been resolved with the latest drivers. Kindly update your graphics driver to version 32.0.101.6083_101.5736 and let us know the results so we can further assist if needed.

Before proceeding with the update, please use DDU to ensure all remnants of the old driver are completely removed. I look forward to hearing back from you.

Best regards,

Norman S.

Intel Customer Support Engineer

[NormanS_Intel]

Hello BenoitNadeau,

Could you please confirm if you have reviewed the information I posted? Your feedback at your earliest convenience would be greatly appreciated so we can decide on the best way to proceed with resolving this matter.

Best regards,

Norman S.

Intel Customer Support Engineer

[NormanS_Intel]

Hello BenoitNadeau,

Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored. 

Best regards,

Norman S.

Intel Customer Support Engineer