Destiny 2 freezeing after a few minutes

[CarlosBC11]

So, this has been happening for a while now, is there any ETA or a solution for this? I know this is a known issue since like 3 or 4 months, but there's no update.

[ArchieD_Intel]

Hi CarlosBC11,

Thank you for reaching out to the Intel Community Forum. I wanted to inform you that Intel is still investigating this issue and will provide an update as soon as possible. To assist us in investigating, please provide the following details:

What are the troubleshooting steps that you tried so far?

Is the Resizable Bar enabled?

Have you used Display Driver Uninstaller (DDU) to completely remove all residual drivers and installed a new one?

Could you provide a screenshot of your in-game display and graphics settings?

I would also like to obtain 3 CapFrameX log to thoroughly analyze the FPS performance. Kindly ensure that the game would run for a minimum of 3 minutes each.

Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here. Help Guide for the Intel® System Support Utility.

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi CarlosBC11,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

Best regards,

Archie D.

Intel Customer Support Technician

[RandyT_Intel]

Hi CarlosBC11,

Since I haven't heard from you, I will proceed with closing this case. Please note that it will no longer be monitored. However, you may submit a new ticket if you need further assistance in the future.

Best regards,

Randy T.

Intel Customer Support Technician