Diablo 4 Crashing and Performance Issues

[Spicy]

1. I am using the 4514 Beta driver and confirm it was installed using DDU in safe mode. I previously tried 4502 WHQL driver but experienced constant crashes and FPS stutters making Diablo 4 unplayable. I mainly play using 4382 Beta driver. While this is the most stable driver so far, it still has issues with performance. The FPS drops from an average of 80-100~ to 40-60~ after 30-60 minutes of play time. I finally decided to post as it's been an extremely frustrating experience playing Diablo 4.

2. Diablo 4 from Battle.net.

3. Intel SSU report is attached.

4. I am currently using 4514 Beta driver. The game is crashing randomly, roughly once every hour. I don't believe there is a specific action in game that is causing the crashes. I will start documenting every crash and update the thread as needed.

Crashes

• 7/3/2023: Crashed when porting to town after completing a dungeon (occurred 4 times), crashed when talking to a vendor (occurred 1 time), BSOD error 'video_TDR_failure' aftering porting to town from a random spot in the world (occurred 1 time), crashed when porting to a town from another town (occurred 1 time)

Summary of Issues with Multiple Drivers

• 4514 Beta: game crashing every hour, FPS stutters
• 4502 WHQL: game crashing multiple times per hour, FPS stutters 
• 4382 Beta: FPS drops from an average of 80-100 to 40-60 after 30-60 minutes of gameplay, restarting the game fixes this temporarily

[Spicy]

Updated post with more detailed information.

[Spicy]

Crashes Continued

• 7/4/2023: Crashed walking around town (occurred 1 time)

[Alberto_R_Intel]

Spicy, Thank you for posting in the Intel® Communities Support.

We are sorry to hear about this issue and we will be more than glad to assist you with this matter. 

In order to try to find a possible solution for this scenario about Diablo 4 being unplayable after testing different graphics driver versions, we will do further research on this matter. As soon as I get any updates, I will post all the details on this thread.

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

[Spicy]

Thank you for the quick reply, Alberto!

[Alberto_R_Intel]

Hello Spicy, You are very welcome, I just received an update on this matter.

While we are still working on this scenario, we just wanted to confirm:

Do you see any error messages when the game crash?

For replication purposes, do you have the option to share an image or video of the game/video settings? 

If there are any specifics we could try to crash the game they would be welcome since we will try to reproduce it.

Regards,

Albert R.

Intel Customer Support Technician

[Spicy]

Hello Alberto,

Yes, I do see error messages when the game crashes. Please see the screenshots below. I've also included screenshots of my game/video settings. The game/video settings are default 'High' with Intel XeSS set to Performance.

I've experienced the most crashes when teleporting, whether from dungeon to town, town to dungeon, town to town, random place in world to town, taking my portal in town to return to where I was, etc. However, I've also experienced crashing when talking to vendors. I do not recall crashing while fighting monsters.

I always crash at least once within an hour of gameplay. The screenshot of the error message was from playing this morning for about 20 minutes. I was teleporting to a nightmare dungeon I just opened up from a nightmare sigil when this crash happened.

[Spicy]

Just crashed again, this time teleporting out of a nightmare dungeon to town. 

[Alberto_R_Intel]

Hello Spicy, Thank you very much for confirming those details and for sharing the pictures.

We will continue with our research on this matter and provide a response as soon as possible.

Regards,

Albert R.

Intel Customer Support Technician

[Hypnotized45]

hello sir, thank you for taking up this crashing issues in intel arc drivers on  diablo 4 game, i had the same problem with my intel arc a380 gpu, im currently using old 4369 driver and its works fine but the driver its getting old :), i hope this crash with new drivers will get fixed, thank you again sir, from philippines

[Spicy]

Hello Kabayan! You're welcome. I'm a Fil-Am taga Chicago. Sorry to hear you are experiencing the same issues but thanks for also sharing so Intel can see this is a bigger issue! Hopefully it will get fixed soon.

[Overniven]

I am also experiencing exactly these issues.  I've had it crash with no messages while playing, but I also get the same teleport issues at the original poster with the messages.

This is on the Intel ArcA770 16GB Limited Edition, Windows 11 driver version 31.0.101.4514.

Additionally:  One other thing I noticed is that the Arc Control Center disappeared with this driver update, and was replaced with intel graphics command center, and all gaming controls went way.

Seems like there are lots of issues going on.

[Alberto_R_Intel]

Hello Spicy and everyone, I just received an update on this matter.

We just wanted to let you know that we are still working on this subject and we are trying our best to try to find a possible solution for all the issues described by everyone in this scenario. 

As soon as I get more details, I will post all of them on this thread.

Regards,

Albert R.

Intel Customer Support Technician

[Lappa]

Hello,
I have a similar problem with my ASRock Arc A770 Phantom Gaming D 8GB OC and Diablo 4.
The only driver that works reasonably well with Diablo 4 is 31.0.101.4382.
All new drivers (beta or WHQL) crash the game.
Either Diablo 4 crashes with the error message out of memory or the monitor goes off and loses the signal and the PC crashes and reboots.
And one small thing I have.
As soon as Freesync is turned on in the Intel graphics driver, there are always dropouts when watching videos (whether Prime Video or Youtube, etc.).
So that the screen goes out for half a second.
Have already tested 3 different DP cables.
Sorry for my bad English.

[Alberto_R_Intel]

Hello Spicy, I just received an update on this matter.

We just wanted to let you know that we have been trying to reproduce the issue in our Intel® lab and could not observe any crash yet when using our latest Intel® drivers. We noticed a TDR crash may happen also due to Operating System issues, based on that we recommend to use the System File Checker tool to repair missing or corrupted system files:

https://support.microsoft.com/en-us/topic/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system-files-79aa86cb-ca52-166a-92a3-966e85d4094e

And if that doesn't help, a clean installation of the Operating System may be necessary, please back up any important information before trying this step.

Lappa, Thank you for posting in the Intel® Communities Support.

Hopefully, a possible solution that will be posted on this thread will be useful for you as well. Just in case, as an alternative, you can also submit your inquiry on a new thread, the reason for this is that every scenario is different even if the same product is being used, so that always an option for you:

https://communities.intel.com/community/tech

Regards,

Albert R.

Intel Customer Support Technician

[Spicy]

Hi Albert,

I am surprised that your team has not been able to reproduce the issue. Multiple users have replied to my post sharing that they have had the same experiences.

I ran the SFC tool as instructed and observed multiple crashes after playing for a few hours.

This morning I performed a clean install of Windows. Within an hour of playing, my game crashed. Screenshot of the game crash message is below.

Is it possible that my video card is defective?

[Spicy]

And another crash. 

[Hypnotized45]

Hello sir,I'm still experiencing crashing in diablo 4 after I perform SFC,I'm currently using 4382 Intel arc driver and I'm not experiencing any crashes or problems in diablo 4,Im waiting for the next new gpu driver of Intel and I hope it will fixed crashes in diablo 4 thank you very much sir ☺️

[Lappa]

Hello,
I have tested again today the whole day.
And the only driver that works for Diablo 4 is the 31.0.101.4382.
Windows 11 is new to me and the file system has zero errors.
Everything works, but Diablo 4 only works with the 4382 driver.
With all new drivers Diablo 4 crashes at ports or normal play or there is nen blackscreen and the Pc restarts.

Greetings Lappa

[Alberto_R_Intel]

Hi Spicy and everyone, Thank you very much for sharing those results and the pictures.

We are sorry to hear the issue persists after following the troubleshooting steps provide previously.

In that case, we will continue with our research on this matter. As soon as I get additional updates, I will post all the information on this thread.

Regards,

Albert R.

Intel Customer Support Technician

[Jean_Intel]

Hello Everyone,

We appreciate your patience.

Could you provide us with a screenshot of the graphics settings for the game you are currently playing? This information would greatly assist us in reproducing any issues you may be experiencing.

Best regards

Jean O.

Intel Customer Support Technician