Display driver crashes- Windows event ID 4101

[idavid]

Hello. I have an A770 16GB Sparkle Titan OC and I keep getting crashes seemingly at random. Windows event viewer gives me the response: Display driver igfxnd stopped responding and has successfully recovered. I am running the latest drivers from intel and update every 2 weeks. This same crash ID has been a recurring issue but in event viewer the GPU itself is showing no issues.

[idavid]

I had already disabled the iGPU through Device Manager. I do not have another PSU to test with but it could be the issue. It is a non modular power supply and the card uses both power connectors

[JedG_Intel]

Hi idavid,

I'll be investigating this matter further and I'll get back to you as soon as possible.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hi idavid,

I'm following up about the investigation. Based on our analysis, we would like you to follow the recommendations below.

• Check if the system meets all the requirements specified in the Intel® Arc™ A-Series Graphics – Desktop Quick Start Guide to support Intel ARC graphics.
• Perform the clean installation of the 32.0.101.6332_101.6253 (Latest)
• Check if the windows is updated to the latest version.
• Update the BIOS to latest version and reset it to default settings.
• Enable resizable BAR in the BIOS.
  • Refer to What Is Resizable BAR and How Do I Enable It? for more information.
• Try testing with another compatible system and graphic card.

Additionally, could you please confirm the current BIOS version that you are using? According to the Asus website, the latest version is Version 3067, dated 2024/12/18. If the issue persists, please check with your place of purchase to see if they can perform a swap test to further isolate the problem, as it has been occurring since the beginning.

Should you have other questions or concerns, please let me know.

Best regards,

Jed G.

Intel Customer Support Technician

[idavid]

I have BIOS 3057 on, windows 11 ver 24H2, REBAR enabled in bios, and meet all the requirements. I will be able to check on another system in a few weeks

[JedG_Intel]

Hello idavid,

Please ensure that you follow all the recommendations I previously provided. Additionally, inform me of the results after testing with another compatible system and graphics card.

I hope to hear from you soon!

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello idavid,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician