Driver issues（Xe Graphi & A770）

[Evan_Hou]

你好，

        我遇到的问题是在Intel ARC Control 中显示的是集成显卡版本号，而不是独显驱动版本号。

        -The problem I'm having is that the integrated graphics version number is displayed in Intel ARC Control, not the GPU version number.

如果不禁用核显驱动直接使用独显会使Windows系统与独立显卡卡顿，无法正常关机。

-If you do not disable the GPU driver, using the GPU directly will cause the Windows system and the discrete graphics card to freeze and fail to shut down normally.

还有一个问题，当你暂时没有使用独立显卡时

-There's also the problem when you're not using a discrete graphics card for a while

下次使用独立显卡它的config会 reset config.

-The next time you use a discrete graphics card, it's going to be reset profile settings.

[JedG_Intel]

Hi Evan_Hou,

This is just a follow up to see if you could provide the information that I previously asked so I can continue assisting you with this matter.

I hope to hear from you soon!

Best regards,

Jed G.

Intel Customer Support Technician

[Evan_Hou]

Hi Dear JedG_Intel, 

    I've been a bit busy lately and haven't seen the email. I consulted the information, and it's supportive.

    BIOS it is supported BAR.

Thks,

Evan.

[JedG_Intel]

Hello Evan_Hou,

Thank you for this information.

To clarify on the screenshot that you attached wherein it states that the Resizable BAR is enabled, is that on Windows 10 or Windows 11? Additionally, you missed to provide this information to me.

- You said that the only workaround that worked was using Windows 10, are you referring to the problem with the unsupported Resizable BAR and incorrect driver versions being detected?

I'm looking forward to hear from you!

Best regards,

Jed G.

Intel Customer Support Technician

[Evan_Hou]

Hi Dear JedG_Intel, 

    Sorry, it is supported on windows 11, and the version number I think is a conflict with IRIS integration, and it does not affect the use. But that's okay, I'm using it on my desktop computer. The BIOS of the mobile computer is Resizable BAR.

    It's just an interesting hardware issue. Thank you again for actively tracking the issue.

Thks,

Evan. 

[JedG_Intel]

Hello Evan_Hou,

Thank you for sharing this with me. Could you please advise if you require further assistance with regards to this inquiry? I'm hoping to hear from you soon so I could continue with the next steps.

Best regards,

Jed G.

Intel Customer Support Technician

[Evan_Hou]

Hi Dear JedG_Intel, 

        I don't know how to say it. Just hope you guys can figure this out. Two GPU-Z images are attached：

        Hope this helps you out.

Thks,

Evan. 

[JedG_Intel]

Hi Evan_Hou,

I would like to confirm if the issue you are referring to pertains to the Resizable BAR feature? If so, could you please provide a screenshot of the Resizable BAR status using Arc Control? This information will assist me in verifying whether the feature is enabled directly through Arc Control, rather than using a third-party application.

I look forward to your response.

Best regards,

Jed G.

Intel Customer Support Technician

[Evan_Hou]

Hi Dear JedG_Intel, 

        There is no language option in your control panel. You might as well make do with it.

Thks,

Evan. 

[JedG_Intel]

Hi Evan_Hou

The language displayed on the Arc Control interface is determined by the system language settings. To facilitate a clearer understanding of the screenshot's contents, please change the system language to English and then reattach the screenshot.

You may refer to this link: Manage the input and display language settings in Windows

I hope to hear from you soon so we can find a resolution to this as soon as possible.

Best regards,

Jed G.

Intel Customer Support Technician

[Evan_Hou]

Hi Dear JedG_Intel, 

Thks,

Evan.

[JedG_Intel]

Hi Evan_Hou,

Based on the photo that you attached, the ReBAR is disabled while using Arc Control and this means that the feature might not be available with your system. I highly recommend that you get in touch with your motherboard manufacturer to check if you can enable this feature with your system.

Should you require further assistance, please don't hesitate to let me know.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello Evan_Hou,

I'm following up to see if you require further assistance. Please let me know so I could continue accordingly.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello Evan_Hou,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician