Driver optimization is required to support CFHD

[stece]

In the biochemical pursuit mode of CFHD，After completing each level, the map for the next level will be loaded when entering it，（In terms of manifestation, it will appear as a floating green portal），However, frequently, the game freezes when loading the next level，Sometimes it manifests as a prolonged black screen with no operation possible, or the program becomes unresponsive.My graphics card is B580. When playing CFHD, a game developed using the Unreal Engine 3, I often encounter this issue. I hope the engineers can investigate the cause. When playing other modes of CFHD, such as Blast and Team Competitive, this issue rarely occurs.We hope the engineers can help us solve this issue. There are many users in China who use Intel graphics cards, and CFHD is a popular game.

[VonM_Intel]

Hello stece,

Thank you for providing the detailed information, video link, and confirmation of the troubleshooting steps already performed. I will need to conduct further research on this matter to determine the best next steps. Once I have more information, I will post an update on this thread.

Best regards

Von M.

Intel Customer Support Technician

[stece]

I am deeply disappointed. It has been a month since I reported this issue, yet there is still no solution. I support Intel graphics cards ranging from the A series to the B series. However, while I can enjoy games smoothly using NVIDIA 30 series graphics cards in internet cafes, at home, I have to endure the problem of random screen freezes, which force me to log out of the system, but I cannot return to the game session.