Ekran kartımda sorun var

[deadl0s]

Bilgisayarın ekranı arada donuyor ve bilgisayarın düğmesine basınca bazenleri çalışıyor ekrana vermiyor bir de sarja takınca da ekran belli bir süre sonra gidiyor şarjdan çıkarıp biraz bekleyince öyle açılıyor yardımcı olur musunuz?

[JedG_Intel]

Hello deadl0s,

Lütfen size yalnızca İngilizce olarak destek verebileceğimi unutmayın. Bu yanıtı çevirmek için bir web çeviri aracı kullandım, bu nedenle bazı yanlış çeviriler olabilir.

According to the translation, your system intermittently freezes, and you mentioned pressing a button. Could you please specify which button you are referring to? Additionally, if possible, sharing a short video clip would be beneficial for me to gain a wider understanding of the issue.

Please generate SSU report for me to check your system configuration and components.

I hope to hear from you soon.

Best regards,

Jed G.

Intel Customer Support Technician

[deadl0s]

Bilgisayarı açma kapama tuşuna basınca bazen açılıyor bazen açılmıyor. Ekran donunca ekranda kesik kesik çizgiler oluşuyor ve ekran daha gelmiyor

[deadl0s]

Şu an bilgisayar açılmadığı için raporuda atamayacağım. Bilgisayar çalışıyor ama ekran gelmiyor ve fan kuvvetli bir şekilde çalışıyor

[JedG_Intel]

Hello deadl0s,

Please be informed that product you are reporting is an OEM original equipment manufacturer device. Kindly take into consideration that our support may be limited since we are not familiar with the technology, settings and customizations that the OEM has designed on your system.

Based on the information you have shared, this appears to be a hardware-related issue, as you mentioned that the laptop sometimes works after you plug in the charger. Have you contacted the OEM to obtain their assessment of this matter?

I look forward to your response.

Best regards,

Jed G.

Intel Customer Support Technician

[deadl0s]

Dostum bugün bilgisayarı açtım istediğin dosya burada senden cevap bekliyorum

[JedG_Intel]

Thank you for providing the SSU report.

Upon review, it appears that your graphics driver is outdated. Please update to the latest driver from your Original Equipment Manufacturer (OEM), as your computer manufacturer may have modified features, incorporated customizations, or made other changes.

Should the issue persist, you may also consider using the generic driver from Intel, version 31.0.101.2134.

Please let me know if this resolves the issue.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hi deadl0s,

I'm checking to see if you were able to try the recommendations I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

[deadl0s]

Dostum bilgisayara sürücüleri indirip yüklemeye başladığımda bilgisayarın ekranı donuyor ve sürücüleri indiremiyorum. Ekrana dokunduğumda bile bilgisayarın ekranı donuyor. Bugün bilgisayar tamircisine götüreceğim onlar halledecek sorunu

[JedG_Intel · Accepted solution]

Hello deadl0s,

It appears that you are encountering various issues with your laptop. Taking it to a computer repair shop for diagnosis is an excellent approach, particularly if it is confirmed to be a hardware-related issue.

Please let me know if I can proceed with closing this inquiry or if you have other questions or concerns.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hi deadl0s,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician