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I am *not* using the GPU for gaming at all. It's sole purpose is to transcode/reencode video by offloading to the GPU. Windows 2019 is built on windows 10 so I am hoping there is a workaround. The server that the GPU is installed in is already well established so switching the OS to windows 10 is not an option. Even if windows 2019 isn't fully supported, I am still willing to try anything. Because of the server itself, there is no molex power adapters to install a different GPU so I must use one that runs on power from the PCI slot. Currently the server has a GTX 1050ti card which is being used for transcoding/reencoding video. I want something more powerful. This appears to be a fairly common error but I never found a working solution.
Please help!
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You do not meet the arc requirements:
Doc (not an Intel employee or contractor)
[W10 is this generation's XP]
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Hello, JCDinPGH.
Thank you for posting in our Community. Error Code 43 can sometimes be triggered by hardware issues or corrupted drivers and settings. I'd like to delve deeper and verify specifics like the graphics models, precise driver versions, and any system errors. Utilizing the Intel SSU tool will enable me to collect detailed information about your system setup, which could aid in identifying the underlying cause of this issue. For your privacy and security, I have already sent you an email to collect the SSU reports. Once I receive the logs, I can investigate further and provide better assistance
Furthermore, to help resolve this, I recommend doing a clean installation of the latest graphics drivers from your system manufacturer, as their drivers are specifically tailored for your device.
To perform a clean install of the graphics driver, follow these steps:
- Get the latest graphics driver provided by the system manufacturer.
- Disconnect from the Internet to make sure the driver will not be automatically updated by Windows.
- Uninstall both the Intel Graphics driver and the Intel Display audio driver. To do this, follow the steps on the link below under these sections:
- Restart the computer.
- Right-click the Windows Start button. Select Device Manager.
- If no older drivers are stored in the system, the graphics controller in Device Manager should now be listed as Microsoft Basic Display Adapter,'Standard VGA Graphics Adapter or similar. If not, repeat step 2. Repeat the process until it is listed as Microsoft Basic Display Adapter.
- Install the latest graphics driver provided by the system manufacturer in step 1.
- Once the latest driver has been installed, enable the Internet connection again.
If the issue still persists, try the following:
- Remove all third-party video adapters, converters, hubs, or docking stations. Try a direct connection (HDMI to HDMI, DisplayPort* to DisplayPort*, and so on) instead. Then, see if the error disappears. If it does, then proceed to update the drivers for the third-party component that's causing the issue.
- Contact your system manufacturer for further assistance.
Additionally, you can check out this article for more details: How to Resolve Error Code 43 for Intel® Graphics
Have a nice day!
Best regards,
Von M.
Intel Customer Support Technician
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Thanks for getting back to me. I have pretty much given up on using an Intel A310 or A380 in my system. I tried 4 different versions of the driver after using DDU to completely remove the previous driver. I tried turning off signature checking. I even tried on 2 different windows 2019 installs. Both had the same error. I also tried a sparkle A310 card, same error. Neither server is using a UEFI bios which seems to be a requirement according to the intel utility.
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Hello, JCDinPGH.
Thanks for sharing your detailed troubleshooting steps. It’s clear you’ve put in a lot of effort to resolve this issue. Unfortunately, it does seem that the lack of UEFI BIOS support is a critical factor here. Intel Arc GPUs, including the A310 and A380, typically require UEFI BIOS for proper functionality.
I have already sent you an email to collect the SSU reports. Once I receive the logs, I can investigate further and provide better assistance.
Best regards,
Von M.
Intel Customer Support Technician
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Hello, JCDinPGH.
Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.
Best regards,
Von M.
Intel Customer Support Technician
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Hello, JCDinPGH.
Thank you for your patience and for giving it a shot with multiple cards. Based on your experience, it does seem like system compatibility may be the issue. I appreciate you letting me know, and I’ll go ahead and close this case. If you ever need further assistance or have any other questions in the future, don’t hesitate to reach out. Please keep in mind that this thread will no longer be monitored by Intel
Best regards,
Von M.
Intel Customer Support Technician
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