Every time i change scaling mode option from display to gpu my intel app crash

[Adam1221]

[Earl_Intel]

Hi Adam1221,

Thank you for posting in the communities!

I'm sorry to learn that you are experiencing issues with your system. To better assist you and determine the most appropriate resolution, could you please provide the needed details listed below:

• May I know if your device is a desktop or laptop? if it's a laptop, what is the exact make and model of it?
• Is scaling mode option working fine before?
• Are there changes on the system before you encounter this issue?

Kindly run this on your system so that I can also gauge the following peripherals and the driver versions that you have:

Intel® System Support Utility for Windows*

Once finished downloading, open the tool, click on scan (leave the default items checked), click next, then save the system information to a .txt file. Please provide us the .txt file.

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hi Adam1221,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Earl E.

Intel Customer Support Technician

[Adam1221]

I am using a desktop computer. Scaling worked, but that was in December, a few updates ago. No significant changes have been made to the system.

[Earl_Intel]

Hi Adam1221,

Thank you for sharing this information with us, no worries, I will review the SSU logs that you provided and send an update on this thread as soon as possible.

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hi Adam1221,

Thank you for patiently waiting.

Can you confirm if the IGS is only crashing when changing the Scaling Mode or if it's also freezing?

If it's not much of a hassle, can you share the Application logs from the Event Viewer.

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hi Adam1221,

Just wondering if you had a chance to look over the questions I posted. In order to decide on the appropriate course of action to address the problem, kindly notify me as soon as possible.

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hi Adam1221,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Earl E.

Intel Customer Support Technician