Fortnite Chapter 4 - Season 1 DX12 crasch

[Valcon]

Since today's update of Fortnite it is no longer playable in DX12 mode. It crashes at startup as soon as it goes into the game. I have installed the latest driver and so on.

[jedilord]

Same here.

[EndBase]

Same here running in DirectX 11 now

[hmadeit]

same here

[jedilord]

Latest beta driver fixes this issue for me

[EndBase]

I can confirm that

[Valcon]

After the latest Fortnite update the issue comes up again

[jedilord]

Same - can Intel get engineers to produce more stable drivers please?

[Hugo_Intel]

Hello Valcon

Thank you for posting on the Intel® ARC™ Graphics Communities. I am sorry to hear that you are experiencing crashes on Fornite after the latest update.

In order to help with this issue please let us know the following information:

1.-Run the Intel® System Support Utility and attach the log file.

2.-When the game crashes is there any error message? or, Does it just close and goes to the desktop?

3.-Plase share a screenshot or a short video of the issue.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Carlocci]

Hello Hugo

It a known issue. Multiple people affected. Do you have any updates on this? Do you need more samples on the issue?

[Hugo_Intel]

Hello Valcon

I hope you are doing fine. 

Were you able to check the previous post? 

Let us know if you still need assistance. 

Best regards, 

Hugo O.  

Intel Customer Support Technician.

[Hugo_Intel]

Hello Valcon

I hope you are doing fine. 

I have not heard back from you. So I will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored. 

Best regards, 

Hugo O.  

Intel Customer Support Technician.

[Hugo_Intel]

Hello @Carlocci

Please submit a new question on the Intel® ARC™ Graphics community forums, and provide a detailed explanation of the situation to have a more personalized troubleshooting step for your issue.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Hugo_Intel]

Hello everyone,

Please make sure to try the latest Beta driver version 31.0.101.4034 since it includes some fixes for Fortnite. If you have further questions or if the issue persists, please open a new thread since this thread will no longer be monitored.

Best Regards,

Hugo O.

Intel Customer Support Technician.