Game crashes/ system crashes anytime Unreal Engine games are played

[lswluke]

I have attached the most recent error code I received. I have received almost an identical error when launching Ark: Survival Evolved. usually error code 0x887A0002 or this error code. Any info would be awesome!

Version: 211839, IsEditor: No, IsPerforceBuild: No, BuildConfiguration: Shipping, Launcher: Steam, NetMode: Listen Server, IsUsingMods: No

Fatal error: [File:D:/BuildAgent/work/78a794e88763017d/UE4/Engine/Source/Runtime/Windows/D3D11RHI/Private/D3D11Util.cpp] [Line: 198] Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0006 - 'HUNG')

FactoryGame_D3D11RHI_Win64_Shipping!TerminateOnDeviceRemoved() [D:\BuildAgent\work\78a794e88763017d\UE4\Engine\Source\Runtime\Windows\D3D11RHI\Private\D3D11Util.cpp:208]
FactoryGame_D3D11RHI_Win64_Shipping!VerifyD3D11Result() [D:\BuildAgent\work\78a794e88763017d\UE4\Engine\Source\Runtime\Windows\D3D11RHI\Private\D3D11Util.cpp:256]
FactoryGame_D3D11RHI_Win64_Shipping!FD3D11DynamicRHI::RHICreateShaderResourceView() [D:\BuildAgent\work\78a794e88763017d\UE4\Engine\Source\Runtime\Windows\D3D11RHI\Private\D3D11Texture.cpp:1496]
FactoryGame_D3D11RHI_Win64_Shipping!FD3D11DynamicRHI::RHICreateShaderResourceView_RenderThread() [D:\BuildAgent\work\78a794e88763017d\UE4\Engine\Source\Runtime\Windows\D3D11RHI\Private\D3D11Texture.cpp:1501]
FactoryGame_Renderer_Win64_Shipping!FSceneRenderTargets::AllocateCommonDepthTargets() [D:\BuildAgent\work\78a794e88763017d\UE4\Engine\Source\Runtime\Renderer\Private\PostProcess\SceneRenderTargets.cpp:1565]
FactoryGame_Renderer_Win64_Shipping!FSceneRenderTargets::AllocateDeferredShadingPathRenderTargets() [D:\BuildAgent\work\78a794e88763017d\UE4\Engine\Source\Runtime\Renderer\Private\PostProcess\SceneRenderTargets.cpp:1633]
FactoryGame_Renderer_Win64_Shipping!FSceneRenderTargets::Allocate() [D:\BuildAgent\work\78a794e88763017d\UE4\Engine\Source\Runtime\Renderer\Private\PostProcess\SceneRenderTargets.cpp:738]
FactoryGame_Renderer_Win64_Shipping!FDeferredShadingSceneRenderer::Render() [D:\BuildAgent\work\78a794e88763017d\UE4\Engine\Source\Runtime\Renderer\Private\DeferredShadingRenderer.cpp:1612]
FactoryGame_Renderer_Win64_Shipping!RenderViewFamily_RenderThread() [D:\BuildAgent\work\78a794e88763017d\UE4\Engine\Source\Runtime\Renderer\Private\SceneRendering.cpp:3619]
FactoryGame_Renderer_Win64_Shipping!<lambda_a130dab11d6a2871fd06081edd3ad64f>::operator()() [D:\BuildAgent\work\78a794e88763017d\UE4\Engine\Source\Runtime\Renderer\Private\SceneRendering.cpp:3900]
FactoryGame_Renderer_Win64_Shipping!TGraphTask<TEnqueueUniqueRenderCommandType<`FRendererModule::BeginRenderingViewFamily'::`34'::FDrawSceneCommandName,<lambda_a130dab11d6a2871fd06081edd3ad64f> > >::ExecuteTask() [D:\BuildAgent\work\78a794e88763017d\UE4\Engine\Source\Runtime\Core\Public\Async\TaskGraphInterfaces.h:891]
FactoryGame_Core_Win64_Shipping!FNamedTaskThread::ProcessTasksUntilQuit() [D:\BuildAgent\work\78a794e88763017d\UE4\Engine\Source\Runtime\Core\Private\Async\TaskGraph.cpp:600]
FactoryGame_RenderCore_Win64_Shipping!RenderingThreadMain() [D:\BuildAgent\work\78a794e88763017d\UE4\Engine\Source\Runtime\RenderCore\Private\RenderingThread.cpp:373]
FactoryGame_RenderCore_Win64_Shipping!FRenderingThread::Run() [D:\BuildAgent\work\78a794e88763017d\UE4\Engine\Source\Runtime\RenderCore\Private\RenderingThread.cpp:509]
FactoryGame_Core_Win64_Shipping!FRunnableThreadWin::Run() [D:\BuildAgent\work\78a794e88763017d\UE4\Engine\Source\Runtime\Core\Private\Windows\WindowsRunnableThread.cpp:86]

[Jean_Intel]

Hello lswluke,

Thank you for posting on the Intel️® communities. We would be more than glad to help you with your issue.

To better assist you, please provide us with the following:

• When did the issue start?
• You mentioned the game Ark: Survival Evolved. Is this the only affected game?
• What is the game distribution service you used to install the game (or games)? (Blizzard, Epic, Origin, Steam, Xbox, Ubisoft Connect, Microsoft Store)
• When does the crashing issue occur? Is it on a specific game stage?
• Create a system report using the Intel System Support Utility (Intel SSU).
  • Download the Intel SSU
  • Open the application and click "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View."
  • Click on the menu where it says: "Summary" to change it to "Detailed View."
  • To save your scan: click "Next"; then "Save."

Best regards,

Jean O.

Intel Customer Support Technician

[Jocelyn_Intel]

Hello, @lswluke  

We are checking this thread and we would like to know if you were able to review our previous post. If you need further assistance, please do not hesitate to contact us back. 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 

[Jocelyn_Intel]

Hello, @lswluke  

We have not heard back from you, so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.  

Best regards,  

Jocelyn M.   

Intel Customer Support Technician.