Grandblue Fantasy Relink - Crash on Ultra settings

[clandestinehp]

I think I found the issue in this title. Similar to same issue with Enshrouded, if you set the game options graphics to 'Ultra' the game will crash. A clear example of this is in the game mission below. 'I See a Bloody Vision'. The intro boss cutscene with ultra textures can't be rendered properly and it automatically crashes due to this. Related to same with Enshrouded intel issue below. 

Granblue Fantasy Relink Clear issue for Texture 'Ultra': https://granbluefantasyrelink.wiki.fextralife.com/I+See+a+Bloody+Vision

Enshrouded loop of crash on launch: https://community.intel.com/t5/Intel-ARC-Graphics/Enshrouded-Setting-Texture-Resolution-to-Max-Quality-crashes-the/m-p/1568658/highlight/true?profile.language=fr

Any support to update the driver with ultra textures in these titles? At least not to crash to desktop or reboot

[RamyerM_Intel]

Thank you for posting in our community. 

Your detailed description of when the crash occurred and the settings are greatly appreciated. We'll proceed to reproduce this issue and once we have more information I'll update this thread. If by any chance to identify other steps that can trigger the crash it would help us in our investigation.

Ramyer M. 

Intel Customer Support Technician

[RamyerM_Intel]

Hello clandestinehp,

Thank you for your patience, we're still working on reproducing this issue. It is taking a bit longer since we need to progress up to Chapter 8 in Story Mode to unlock the side quest 'I see a bloody vision'.

In the meantime, can you re-test with latest driver 31.0.101.5333 (WHQL Certified) and let us know if it makes any difference? You may download it at this link: https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html

Ramyer M. 

Intel Customer Support Technician 

[RamyerM_Intel]

Hello clandestinehp,

I hope you are doing well. I'm just following up to see if the recent update to version 31.0.101.5333 has resolved the issue you were experiencing. If the problem persists, we kindly ask you to send us the dump files for further analysis. I'll be waiting for your reply.

Ramyer M. 

Intel Customer Support Technician 

[RamyerM_Intel]

Hello clandestinehp,

I hope everything is working fine in your system. We have not heard a response from you in the past days and as such, we will proceed in closing this case. If you need further assistance, feel free to post a new question as this thread will no longer be monitored. 

Ramyer M. 

Intel Customer Support Technician