Graphics Crashing

[Dubs73pp3r]

Recently built a system around the Intel Arc A770 graphics card, but for the life of me I can't get it to work stably. At first I thought it was thermal crashes, but after switching between a lower temp AMD system and the Intel 13700k system, still get crashes mid benchmark/game. System specs below:

AMD:

Ryzen 7 5600g/Ryzen 9 3900x

Gigabyte B550i Aorus pro AX

64gb DDR4 3600MHz ram

1tb Samsung 970 evo plus OS drive

Intel:

I7 13700k stock clock/max wattage 250w

Gigabyte B760i Aorus Pro DDR4

64gb DDR4 3600MHz ram

1tb Samsung 970 evo plus OS drive

all bundled in the Phanteks shift XT case with the Lian Li galahad 240mm AIO. using all stock options for graphics and CPU. Using the XMP for the ram. I'm at a loss here for figuring out why my system keeps crashing/rebooting.

[nikapara]

To address the stability issues with your Intel Arc A770 graphics card, it's important to check if you're using a straight cable without adapters or docking stations and provide details about the games and benchmarks tested. Enabling Resizable Bar in the BIOS and installing the Intel System Support Utility (Intel SSU) for a detailed system report can help identify potential conflicts. Additionally, avoid overclocking and keep settings at stock levels to ensure stability. If you encounter driver crashes or black screens with a second monitor, try using the Display Driver Uninstaller (DDU) and reinstalling driver version 31.0.101.4369.

[Jean_Intel]

Hello Dubs73pp3r,

We hope you are doing fine.

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Jean O. 

Intel Customer Support Technician.

[Jean_Intel]

Hello Dubs73pp3r,

Since you have confirmed that the issue is not present when using your Acer Predator BiFrost Arc A770, and it is present with your Limited Edition card, we would like to recommend you start the RMA process with us. Directly contact Intel Customer Support to initiate the RMA process (you cannot do this through the forums). Here are pages where you can look up contact information, including local/country phone numbers, by geography:

U.S. and Canada: Intel Customer Support

Europe, Middle East, and Africa: Intel Customer Support EMEA 

Asia-Pacific: Intel Customer Support APAC 

Latin America: Intel Customer Support LAR  

Best regards, 

Jean O. 

Intel Customer Support Technician

[Dubs73pp3r]

Thank you, I will proceed with an RMA request.  I am however in the middle of a move and will (if accepted) start the process after settling.  Thank you for all the help prior and hope to see great things from the development of Arc graphics!

~Dubs73pp3r

[Jean_Intel]

Hello Dubs73pp3r,

We understand that you are in the middle of a move and you prefer to start the RMA process once you settle in. We would like to inform you that there will be no problem with that, and you can start the process whenever you can. When contacting us directly using the contact information, feel free to reference this conversation if needed.

Since you will be accepted to continue with the RMA process, we will close this thread now. If you need additional information, please submit a new question since this thread will no longer be monitored.  

Best regards,

Jean O.

Intel Customer Support Technician