Graphics problem playing Diablo II resurrected

[rn330631]

In window screen, there's red box on left upper side.

In full screen, I can't see ethereal items, blurred vision aura.

other games did not get problem.

https://youtu.be/pjWNHUpys7Q

[rn330631]

It solved. Rollback driver version 31.0.101.4669 to 31.0.101.4577

[Andres_Intel]

Hello rn330631,

Thank you for posting on the Intel communities. I see that you are having graphics corruption issues while playing Diablo II resurrected with your Intel® Arc™ A770 Graphics, I see there is a red box on the left upper side, I will be happy to help you.  

I am happy to hear that the issue is solved by installing the driver version 31.0.101.4577, we want to make sure that the issue will not be presented in future driver versions, for that, please answer the question below:

• Provide a list of the graphics driver version where the issue is presented.

Regards,  

Andres P. 

Intel Customer Support Technician 

[Arc_ArcA770_User]

I also have encoutered the same issue by using driver version 31.0.101.4669 the on playing diablo ressurected, some of the environments and skills are not appeared correctly along with the too dark appearance at the character start page just like "rn330631" posted on his/her youtube channel.

For not it seemed to be solved on using driver version 31.0.101.4577, but hope to hear the good news from intel that the problem be solved in the near future.

[DavidSelucky]

Turn of Ambient Occlusion. This Effect causes graphic glitches (a770 LE, 4669).

Intel: Any chance for fix?

[rn330631]

1. I can't remember when this problem started exactly,

maybe between 31.0.101.4669 and 31.0.101.4577 [there's one more driver version, 4644? right?]

2. Now I'm trying to play Diablo II with new driver version 31.0.101.4672, It's not solved. still got problem.

3. I hope there's good news in next update.

[Arc_ArcA770_User]

Dear rn330631 and Andres. P

Thank you for the driver version information.

By the way, it seems intel now block to download the previous grapihcs driver version.

Do you know any website or method to download the at least "4699" version of the driver?

Sincerely

[Andres_Intel]

Hello everyone,

Thank you for your response, and for letting me know that you have already tested the driver 31.0.101.4672.

Just for you to know we have removed the old drivers from our Download Center, which is the reason why you are not able to find that driver version.

By the way, yesterday we released a new version 31.0.101.4676, please perform a clean installation using Display Driver Uninstaller (DDU). If you need guidance, on How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver. This is to check if the behavior changes.

Regards,  

Andres P. 

Intel Customer Support Technician 

[rn330631]

I tried with your advice,

uninstall driver with using DDU, and install new version 31.0.101.4676,

still got problem.

[Andres_Intel]

Hello rn330631,

Thank you for your answer and for completing all the steps.

I will start with an investigation to provide you with the next steps and as soon I have further information I will let you know.

Regards,  

Andres P. 

Intel Customer Support Technician

[Andres_Intel]

Hello rn330631,

Thank you for your wait time and patience.

We continue working on the reproduction, we are working hard to have the results soon, once we finish with it, I will let you know

Regards,  

Andres P. 

Intel Customer Support Technician 

[rn330631]

Tried all the new versions, but still got problem.


Thank you for remind me, I'll be waiting for the reply.

[Andres_Intel]

Hello rn330631,

Thank you for your time.

We have completed the reproduction just for you to know when playing in windowed mode there is no red window like the one in the video. But the game does look too dark when using Ambient Occlusion this also appears in the video attached.

Just to check if the behavior changes, follow the steps below:

• Last week we released a new graphics driver, so clean install it to version 31.0.101.4826 with DDU. If you still need guidance, How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver.

Please keep me informed of the results.

Regards,  

Andres P. 

Intel Customer Support Technician 

[Andres_Intel]

Hello rn330631,

Were you able to clean install it to version 31.0.101.4826 with DDU?   

Let us know if you still need assistance.    

Best regards,   

Andres P.   

Intel Customer Support Technician 

[Arc_ArcA770_User]

Hello Andres. P.

Thank you for your following support.

I tried with the newest version after using DDU program, but the symtops are same with the fullscreen mode.

By the way, I only use the fullscreen mode to reduce the computation load and I strongly positive most of the user also only use the fullscreen mode.

I don't know why the drivers seems to go backwards since the previous version could handle the job with ease.

I again express my thanks to all intel support team, and hope to hear the good news soon.

Sincerely

[Andres_Intel]

Hello Arc_ArcA770_User, 

Thank you for your reply and for completing the steps recommended.

I just want to clarify, by the newest driver do you mean version 31.0.101.4826 or 31.0.101.4885? The driver 31.0.101.4885 was released some days so I want to make sure you used that version, otherwise, please update it after using DDU to verify if the behavior changes.

Regards,  

Andres P. 

Intel Customer Support Technician 

[Arc_ArcA770_User]

Dear Andres P.

I just confirmed that the driver version 31.0.101.4885 fixed the issue!

Thank you for your supports.

Sincerely

[Andres_Intel]

Hello rn330631, 

Thank you for keeping me informed.

Happy to hear that the issue was fixed by updating the graphics driver to version 31.0.101.4885. For now, we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Regards,  

Andres P. 

Intel Customer Support Technician 

[rn330631]

Thanks for your support a long time.

Now I tried driver ver 31.0.101.4885,

It seems to be fixed.

If I have any other problem, I call you then.

Sincerely