Green Video Artifacting while on Youtube or Zoom

[Alex12344]

Hi, 

While watching youtube or on a zoom call, the video will sometimes pick up multi-color artifacts and will make the video completely unwatchable.

I have the Asus Vivobook S 15 S5506MA with an i-7 155h, 16 GB ram on Windows 11. I have an intel arc gpu (don't know which one) and the latest Intel graphics driver: 32.0.101.6651.

I've tried the laptop specific driver and still the same issue. This happens intermittently and is difficult to reproduce, but happens often.

Looks like a common problem: https://community.intel.com/t5/Graphics/Green-Artifacts-When-viewing-videos-or-Teams/m-p/1675093#M139959

[Mike_Intel]

Hello Alex12344,

Thank you for posting in Intel community Forum.

For me to further check this, please help provide the following details:

1. How long have you been using this laptop?
2. Was it working fine before?
3. Did you change any settings before the issue started?
4. Aside from the drivers, did you also try other troubleshooting steps?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Alex12344]

Hi Mike, 

Answers below:

1) I've been using this for about 4 months and bought it brand new.

2) I've only noticed it about 2/3 months ago, it is not my main laptop, so I've only been watching videos on it recently.

3) No, I did not change any settings.

4) I started out with the Asus video drivers first, and have tried installing the intel arc drivers next. I am on version 32.0.101.6651.

[Mike_Intel]

Hello Alex12344,

Thank you for the update.

Please try to reinstall the latest driver using DDU method then update me if this one will help improve the issue. Please refer to the links below for the steps of DDU and download link of the latest driver:

https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html

https://www.intel.com/content/www/us/en/support/articles/000091878/graphics.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello Alex12344,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello Alex12344,

I hope you are having a good day.

I am sending another follow up to check if you tried our last recommendation. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician