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Hogwarts Legacy crashes when building shaders A770M

NiltavaMe
Beginner
540 Views

When I launch the game, it crashes when I enter the shader page. I've tried a couple of the latest graphics drivers that have been released recently, and they've all had issues. The current driver is 101.6127/32.0.101.6044
My computer is Intel Nuc 12 Serpent Canyon with arc a770m

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3 Replies
Earl_Intel
Moderator
474 Views

Hi NiltavaMe,


Thank you for posting in the communities!


To better assist you and determine the most appropriate resolution, could you please provide the needed details listed below. This information will help us tailor our support to your specific situation.


  • Is the game working fine before?
  • Have you tried rolling back the graphics drivers on older versions?
  • Have you tried performing clean installation of Graphics drivers?
  • Which gaming platform did you download the game? Steam, etc.
  • Do you encounter any error messages?


Also try this troubleshooting on the link provided:

Hogwarts Legacy* Crashing During Launch with Intel® Arc™...


Best regards,

Earl E.

Intel Customer Support Technician.


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Earl_Intel
Moderator
410 Views

Hi NiltavaMe,


I wanted to see whether you had a chance to review the questions I posted. Please let me know as soon as possible so that we can identify the best way to handle this issue.


Best regards,

Earl E.

Intel Customer Support Technician.


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RandyT_Intel
Moderator
337 Views

Hi NiltavaMe, 


Since I have not received any response from you, I will proceed with closing this ticket. Please note that this case will no longer be monitored. 


If you have any new questions or inquiries, kindly submit another ticket, and we will be happy to assist you. 


Thank you for your understanding. 


Best regards, 


Randy T. 

Intel Customer Support Technician 


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